AVG forum

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browser is not accepting our cookies

by deanvet / April 10, 2013 2:20 AM PDT

I have been referred to you from the XP forum suggesting that AVG or IE 8 may be the problem.

I use xp pro sp3 on IE 8 and have been getting an occasional error messages regarding cookies. My cookies are set at allow for both 1st and 3rd parties. I get the following error any way. How can I access those sites that gives me this message?

"Your browser is not accepting our cookies. To view this page, please set your browser preferences to accept cookies. (Code 0)"

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Re: browser is not accepting our cookies
by Jan_AVG AVG Staff / April 15, 2013 12:55 AM PDT
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browser is not accepting our cookies
by deanvet / April 17, 2013 2:02 AM PDT

I was also having some sites "not found" while doing online searches. I found this strange and while examining my toolbars, I found that somehow AVG had been made my primary search engine and was used when I entered exact URLs in the go to box. After trying to find a way to communicate with AVG, which is nearly impossible, I went through my old AVG records and found 3 phone numbers, 2 of which were no longer in service but 1 that did get through to the Phillipines. I was lucky and got a tech that was understandable and also somewhat knowledgable. He informed me that my problem was with "AVG secure search" and he walked me through uninstalling it. I have IE back and every thing has returned to normal now. I will repost if I have any more troubles.

I want to inform AVG support that the options provided are not adaquate. You need at least a way to email questions as you used to do. I also remember direct phone advice from thre New York office. If you continue to offer only the current support system, I will not be renewing next time.

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