Samsung forum

Question

Broadcast sound language setting won't save, any idea?

by tarazonix / January 18, 2013 10:08 PM PST

Hi,

I have just purchased an UE40ES8000 tv set, and everything goes well, except that I cannot save the broadcast sound language setting for tv digital channels. I live in Spain but I want to have this option set to Original Version language (Sound menu). But after setting this, powering off, and about 10 sec from powering on, the setting returns to Spanish. The default system language settings have been set to English (System menu), updated the firmware, but the issue still occurs. I've contacted Samsung Support, but still waiting for the response.
Anyone have experienced the same problem?

Many thanks,

Carlos

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All Answers

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Answer
Sounds like it's in Shop or Demo mode.
by R. Proffitt Forum moderator / January 19, 2013 2:46 AM PST

It varies a bit but try to find the menu to put it in home mode.
Bob

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Don't think so...
by tarazonix / January 19, 2013 3:25 AM PST

I have thought about this, but it's the only setting that I cannot save. Really it's saved, the funny thing is the setting returns to Spanish after 10 sec after powering in. The fact is if you are displaying this menu, you can see the change in live, I mean, you can see how it changes on the screen. It's annoying, really...

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This is something you must know.
by R. Proffitt Forum moderator / January 19, 2013 4:33 AM PST
In reply to: Don't think so...

Sorry but you didn't tell me you changed it to home mode so it's still possible that it is still in shop or demo mode.

If you covered that, then time to call it in to report the bug. Remember they will ask for the firmware version along with the other details so be sure it's current.
Bob

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Many thanks, I will post the response
by tarazonix / January 19, 2013 5:27 AM PST

Well, when I turned on the tv for the first time, during the configuration process, a dialogue appeared asking if it was for home or shop, and selected home... Anyway, many thanks for your response. I opened a ticket on Samsung support, waiting for the answer now. I will post it.

Note: I updated the firmware to the latest version. It seems to be a bug (unfortunately). If this is confirmed, do you know If Samsung provides a patch or similar? Or I will have to wait until the next firmware update?

Many thanks!

Carlos

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The patch, when it comes will be
by R. Proffitt Forum moderator / January 19, 2013 6:32 AM PST

In a new firmware release. Unlike Windows the entire firmware is issued in one big lump. Sorry but what I know about Samsung firmware is by second hand discussions at developer sessions.
Bob

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More about the issue
by tarazonix / January 19, 2013 4:42 PM PST

I've realized that the issue occurs only when the channel that is tunned when the tv is on, is dual (has 2 language audio broadcasts). If the channel has only one (or the program being emitted at that time), the issue does not happen...

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Re: More about the issue
by Samsung_HD_Tech Samsung staff / January 21, 2013 5:22 AM PST
In reply to: More about the issue

Hi tarazonix,

Perhaps it's Secondary Audio Programming (SAP). We call it mult-track sound (MTS). You might have an MTS button on the remote, or if not, check in the audio settings in the menu.

HD Tech

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Finally, it's not possible
by tarazonix / January 25, 2013 5:18 PM PST

Thank to everyone for your responses... At the end, Samsung confirmed that it's not possible, because at least in Spain, digital channels broadcast in 'Spanish' and 'QAA' (that is original audio code), or in 'Spanish' and 'Undefined'. This issue happens with every other smart tv. I could check it for the smart models of LG and Philips. The funny thing is that my old Sony Bravia from 2006 supports this feature and works well...

Regards,

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