Sony forum

Question

Bravia Picture Problem - Need HELP!

by Taesonline / April 26, 2013 6:56 AM PDT

I have a SONY BRAVIA model KDL52XBR9. Recently,
a translucent dark band, covering about one-quarter of the screen on the bottom, has appeared when I turn the
set on - sometimes it quivers. It goes away after about
five-ten minutes but I am worried that something is about go really bad.

Has any experienced this? If so, what needed to be done to stop this problem.

Tae

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All Answers

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Answer
Sounds like one of the usual failures.
by R. Proffitt Forum moderator / April 27, 2013 9:26 AM PDT

You see that effect on sets that were moved recently. It's not user serviceable and the cost tends to be as much as a new set. If you want to read more, use google and read in avsforums. Sorry to read about your loss.
Bob

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Answer
Get in touch with Sony.
by peterap84 / May 26, 2013 11:16 AM PDT

Sony will replace your model TV with a refurbished one: http://esupport.sony.com/US/p/news-item.pl?mdl=KDL52XBR9&news_id=449

I have been having a problem with my KDL52XBR9 for some time also. I actually bought an extended warranty from Sony after buying the TV online. Last year, I started getting a vertical line in the middle of the screen on an intermittent basis but is now more regular. Called Sony extended service, the service guy came out, couldn't fix it and never called back. We had to call Sony back before the service people said it there was a recall on the flat screen and washed their hands of it. I have a warranty they never honored and won't refund. I can get the same deal with a refurbished one but I wonder how long it will last given the number of problems with this model. I have complained to Sony and they say call the warranty people. I call them and they say call Sony. I spent extra money on a Sony XBR plus an extended warranty and am not happy with Sony. Guess it is time to do some research and buy another brand.

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