Samsung

Rant

Brand new Samsung UN55D8000, picture flickering!

by kickindaspeaker / September 21, 2011 7:31 PM PDT

I have a brand new Samsung UN55D8000 and use it to watch DVDs or Blue Ray discs. Both formats produce the problem.

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Brand new Samsung UN55D8000, picture flickering!
by Samsung_HD_Tech Samsung staff / September 26, 2011 4:39 AM PDT

kickindaspeaker,

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Brand new Samsung UN55D8000, picture flickering!
by kickindaspeaker / September 28, 2011 4:45 PM PDT

First, thank you so much for taking the time to reply to my thread. Much appreciated.

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Brand new Samsung UN55D8000, picture flickering!
by Samsung_HD_Tech Samsung staff / September 29, 2011 4:51 AM PDT

kickindaspeaker,

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Brand new Samsung UN55D8000, picture flickering!
by kickindaspeaker / September 29, 2011 7:15 AM PDT

Thanks HD Tech, however the retailer does not accept returns once the delivery has been accepted:

"<i>If you find your products to be damaged or defective in any way, the
delivery may be refused and replacement merchandise will be shipped to
you right away. If the item is delivered and it is not defective or
damaged, you will be required to sign the delivery manifest which states
the items were delivered in good and working condition. If you have a
problem after the items are delivered and the delivery manifest has
already been signed we cannot accept a return on the item. Being that
the item does carry a full manufacturers warranty, you will be able to
contact the manufacturer to have a service center perform repairs on
your item. If the item cannot be repaired the manufacturer will replace
the item for you.</i>"

So I'm understanding Samsung will now help me fix it, should we determine that the TV set is at fault.

PS: Tried to watch a Blue Ray disc of "Breaking Bad" yesterday, it was just plain horrible. The image kept stopping, or jumping, every 20 seconds. The problem seems to be worse with Blue Ray vs with regular DVDs.

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Brand new Samsung UN55D8000, picture flickering! -
by Samsung_HD_Tech Samsung staff / September 29, 2011 8:06 AM PDT

kickindaspeaker,

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Brand new Samsung UN55D8000, picture flickering!
by kickindaspeaker / October 10, 2011 9:58 AM PDT

OK I tried the HDMI cable in another slot on the TV and problem persists.

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First call from Samsung Service
by kickindaspeaker / October 11, 2011 3:23 AM PDT

Today Samsung Service called, asked me to briefly describe the problem, and then explained they have to order a part before they can come service my TV, so to wait 2 to 3 days and they'll call me back.

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re
by kickindaspeaker / October 27, 2011 7:37 AM PDT

Well the Samsung tech came about 10 days ago, he was very nice, very knowledgeable, and all he did was update the firmware on the TV, and.... that FIXED IT!!!

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re
by Samsung_HD_Tech Samsung staff / October 28, 2011 3:28 AM PDT
In reply to: re

kickindaspeaker,

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flickers on samsung tv.. :(!
by vmiddletonv / October 10, 2011 11:43 AM PDT

Sorry to hear you're having problems with your brand new TV...
It seems like flickering is a common problem with Samsung 3D TVs. I bought a
Samsung 3D TV myself a while back (a 7000 model) and I had the same problem. I
got way too many flickers on my TV and my eyes got really tired when I wasn't
even half way through the movie. I called Samsung customer service but they
weren't very helpful... L
I found out that flickering was inevitable on active 3D TVs. Fortunately, I was
able to return my TV and exchange it for a passive 3D TV (I got a LG Cinema 3D
TV) and I've been happy with it since...

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RE: flickers on samsung tv.. :(! - New!
by kickindaspeaker / October 10, 2011 1:28 PM PDT

Thank you for your input.

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flickers on samsung tvs :(!
by vmiddletonv / October 10, 2011 11:44 AM PDT

Sorry to hear you're having problems with your brand new TV...
It seems like flickering is a common problem with Samsung 3D TVs. I bought a
Samsung 3D TV myself a while back (a 7000 model) and I had the same problem. I
got way too many flickers on my TV and my eyes got really tired when I wasn't
even half way through the movie. I called Samsung customer service but they
weren't very helpful... L
I found out that flickering was inevitable on active 3D TVs. Fortunately, I was
able to return my TV and exchange it for a passive 3D TV (I got a LG Cinema 3D
TV) and I've been happy with it since...

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