Samsung forum


Bluray player update gone bad

by Chase_C / December 27, 2012 3:55 AM PST

I have a model BD-C6500 bluray player and it alerted me about there being a new update (Dec. 17th) to install. So I chose to install it (via network). The update progress got to 100% but then ended up giving an error saying the update was unsuccessful and to try again. After that the unit was locked up and no buttons would do anything. Left it on overnight and nothing had changed so had to unplug it. After plugging back in the unit just says LOAD on the front and never shows anything on the TV. TV says no signal found when the correct source is selected.

Is this unit a brick now or is there a way to reset it?


Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Bluray player update gone bad
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Bluray player update gone bad
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
by Chase_C / December 27, 2012 10:53 PM PST

Got an answer. Seems there is nothing that can be done without sending in for repair. Looks like this player will be thrown in the trash after a little more than a year cause the repair bill won't be worth it. Sad Not good considering it was not something I did that damaged it but either the update servers or the player itself.

Collapse -
Ouch. But always try the other update methods.
by R. Proffitt Forum moderator / December 28, 2012 12:46 AM PST
In reply to: Answered

I can't say it will work but there are some that come back after we try the CD and USB update methods even when it flunked out the network update.

Collapse -
Re: Bluray player update gone bad
by Samsung_HD_Tech Samsung staff / December 27, 2012 11:31 PM PST
Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Big screens for the big game

Still looking for the best TV deals ahead of Sunday's game? Here are our top three big screen picks.