Computer Help forum

Rant

Bluetooth not working on my new Asus laptop

by steff800 / September 24, 2012 6:21 PM PDT

[quote="steff8000"]I have this problem with my new Asus A53S - K53SD laptop. The intergrated bluetooth doesn't seem to work. When i try to add a bluetooth device under devices and printers in control panel, it just keeps saying "Searching for devices... Make sure your device is discoverable".I found out that it didn't work, because i just bought a new microsoft notebook Bluetooth mouse 5000, and when i try to install/connect it to my computer, windows just can't find the device. I know it's not my new mouse that isn't working, because i have tried connecting other bluetooth devices aswell, but windows still can't find anything. I have both a Intel Bluetooth driver and an Atheros bluetooth driver (V7.4.0.115) installed. Both downloaded from the Asus support website.I have tried reinstalling both programs a lot of times, and i have runned a lot of different driver update programs, to check if i was using the latest versions or missing any drivers. I have spent a lot of time browsing the web to find a solution to my problem, but none of the suggested solutions have worked.

Here's how it looks:



[/quote]

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Re: bluetooth doesn't work
by Kees_B Forum moderator / September 24, 2012 6:25 PM PDT

Seems like a warranty case. Back to the shop and let them show it works or fix it.

Kees

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Clearly a warranty issue.
by R. Proffitt Forum moderator / September 25, 2012 3:21 AM PDT

If the manuals and such don't tell you how to turn on the bluetooth or it doesn't work, it's a warranty issue.

I suggest you exchange it as why should you be the one to deal with shipping and such?
Bob

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Bluetooth not working on my new Asus laptop
by varanu / April 10, 2013 3:48 AM PDT

I have the same problem. Windows 7 64 bit. Help please !!!

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Same problem?
by Kees_B Forum moderator / April 10, 2013 3:52 AM PDT

Then the same answers apply. That's the best help we can give.

Kees

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Can't offer much.
by R. Proffitt Forum moderator / April 10, 2013 3:53 AM PDT

I suggest you make a NEW POST and supply the full model number as recently I worked with a fellow that was adamant the laptop had BT but it was not in the specs or the laptop.
Bob

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Optional Bluetooth
by Schokers / April 10, 2013 3:13 PM PDT
In reply to: Can't offer much.

Good point Bob. The specs of the ASUS laptop in the original post state that Bluetooth is optional which presumably means it's an added cost item which the poster may not have paid for. It may also apply to the unnamed model in the latest post.

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