Windows Legacy OS

General discussion

blue screen on start-up

by brendons31 / June 13, 2009 8:17 AM PDT

Hello, I have a problem with my Dell computer where on the start up it comes up with a blue screen saying:

stop: c000007b bad image. The application or dll \??\c:\windows\system32\sfcfiles.dll is not a valid windows image. Pleace check this against your installation diskette

This probem started when I wanted to do a disk defragment. It came up saying that first I needed to do a chkdsk thing. So I tried to do that and it said I had to restart the computer to make it run. So I did that, it did the chkdsk thing and then went to the blue screen with the error.

Each time I turn my computer off and back on, windows starts loading up, then it gives the option of doing a chkdsk, or pressing any key to continue. So I either do the chkdsk, and that runs for a few minutes and goes to that blue screen, or I press any key and that goes to the blue screen.

Also, I have tried going into safe mode on start up to try to fix the problem and to back up important files. A big list comes up on a black screen with a whole lot of lines with the last line being....

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\mup.sys

So I need some help in resolving the problem, or even in being able to back up important files if this can be done without safe mode. Thanks.

Let me know if more info is needed.

I run Windows XP Media centre edition.

Thanks

Post a reply
Discussion is locked
You are posting a reply to: blue screen on start-up
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: blue screen on start-up
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
What I would do is..
by R. Proffitt Forum moderator / June 13, 2009 9:51 PM PDT

Since sfcfiles.dll is something we could fix let's find an article to GUIDE us on how to do that. You did not reveal if you had your Dell XP Media Center OS CD handy so if you lost that then it's game over and you proceed to saving files.

http://www.google.com/search?hl=en&q=sfcfiles.dll+is+not+a+valid+windows+image finds OTHER discussions but let's move on to the repair.

Read "Step 5" at http://www.symantec.com/security_response/writeup.jsp?docid=2009-031816-5114-99&tabid=3 and we see we can copy in a fresh version of that dll. Just substitute sfcfiles where needed.

Fairly painless to fix.

-> File recovery. Today I use a hardware approach to file recovery in instances like this. I use a cable like this -> http://www.geeks.com/details.asp?invtid=2020 and can reach over and grab the files from other machines. PAINLESS! CHEAP TOO.
Bob

Collapse -
problems
by brendons31 / June 14, 2009 2:20 AM PDT
In reply to: What I would do is..

Hey mate, cheers for the response. I lost my windows xp disk along time ago.However,my girlfriend has hers, but hers is windows xp home edition, and my system was windows xp media edition, does that matter?

I have done a bit of google research on this myself and tried to perfrom some functions on my computer using her windows xp disk. Unfortunately, my computer has taken a bit of wear and tear over the years,and there is one key on the keyboard which doesnt work, which hasnt really worried me in the past, but would be very useful. The : button is not working on my keyboard.

Collapse -
""does that matter?"
by R. Proffitt Forum moderator / June 14, 2009 2:48 AM PDT
In reply to: problems

Yes but since you have NO ALTERNATIVE you can proceed to step 5 and hope.

Keyboards here run from 5 to 500 bucks. Why would we keep a busted one?

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech for the holiday

Find recipes for July 4 with these foodie apps

The Fourth of July means fireworks, fun and food. If you're planning on a barbecue this weekend, we've got the apps to help you find holiday-inspired recipes.