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General discussion

Blue Screen of Death/Crashes

by smilelink / November 30, 2008 1:29 AM PST

Can anyone shed any light/fix for this? Running Win XP on a Dell Dimension Desktop; Error info as follows:
Error Signature:

Bccode:a BCP1:F4FF84BC BCP2:00000001
BCP3:0000000 BCP4: 804E8DA4 OSver:5_1_2600
SP: 3_0 Product 768_1

Error Report Contents:

C:\DOCUME~1\Ken\Locals~1\TEMP\WER63c6dir00\mini 112908-03dmp

C:\DOCUME~1\Ken\Locals~1\TEMP\WER63cdir00\sysdata.xml

Hope soomeone can provide a fix.Thanks

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Is there a STOP Error code with that?
by MarkFlax Forum moderator / November 30, 2008 1:43 AM PST

You usually get a STOP Error code 0x00000XXX, where XXA is a hexadecimal combination of 0-9 and/or A-F, eg;
STOP 0x0000007A

More details are needed as well, like your computer specs. We always need those but somehow the note in RED above each post window goes missing.

Also, when does this BSOD occur? Specific events or random? What is the computer doing at the time?

Mark

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Blue Scren of Death/Computer Crashes
by smilelink / November 30, 2008 3:15 AM PST

Dell Dimension 4600 Desktop running WinXP Professional.Can you tell what other specs you need.How to the relate to the specific error codes supplied.(Sorry still learning) The error code onformation supplied doesn't give enough info to determine what it is?

Happens randomly.Will simply be surfing the net and all of a sudden computer goes blank closely followed by Blue screen message. That message does mention going into BIOS in safe mode and disabling,"Shadowing".

I am sorry, I did not get the ,"STOP Error code 0x00000XXX"/

What other ,"Specs" do you need? Can yopu be specific?

Thanks for your assistance Mark. I DO appreciate!!

Ken

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No STOP Error code.
by MarkFlax Forum moderator / November 30, 2008 7:16 PM PST

Hi Ken.

I think I may have to pass on this one as my own knowledge is not great on error codes and BIOS options. But this is what I know, think or suggest.

1] That message about entering Safe Mode to disable Shadowing in the BIOS. You can't change the BIOS in the Operating System's (OS) Safe Mode. Safe Mode is an option to load the OS with only basic drivers and other files. It is a diagnostic mode useful for troubleshooting problems, for example, most viruses cannot load up in Safe Mode, and so they are easier to remove. Another example is to diagnose video problems, because only generic VGA video drivers are loaded, and not the drivers for the computer systems video card.

On a Dell you can enter Safe Mode by restarting the computer and lightly tapping the F8 key after the initial BIOS POST screen has gone, until a list of Safe Mode options displayed. More details here. You can enter Safe Mode if you want, to see what it is like, and it won't do any harm. But it does not enter the BIOS.

2] The BIOS is any PC's Basic Input/Output System and it is what is started as soon as the computer is turned on. It checks what hardware is installed and does a POST, (Power On Self Test), to make sure everything is working properly. There's more information at How Stuff Works.

On a Dell, (I have the 8300 model), you should be able to enter the BIOS by pressing the F2 key as soon as the BIOS screen displays. There is usually a choice of "F" buttons in the top right hand corner of the screen. If no key is pressed, the POST continues.

3] Making changes to the BIOS is risky if you don't know what you are doing. If the wrong changes are made, then the computer may halt and become unworkable.

4] So that message, "go into BIOS in Safe Mode and disable Shadowing" seems unusual to me. If you know the full message, see what Google says about it.

5] One thing you can check is the Event Viewer in XP. With XP running, goto Start > Run, type in "eventvwr.msc", (without the quotes), and click OK. An Event Viewer window will display, and here you can highlight either Applications or System for a list of events that your system logs. Any entries with a red X Error shows failures of some kind. Double clicking those entries can give more information. They can be useful for troubleshooting.

6] I have been trying to research "Shadowing", but there are a number of options in the BIOS for Shadowing, and so it is difficult to say which one is relevant in your case. That's why the full message in 4 above is so important.

7] I did see some reference in Google to virus damage. Can you tell us what you use as your firewall, and for anti-virus and anti-spyware?

I am hoping others here will chip in with options.

Mark

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No STOP Error Codes/Blue Screen of Death/Crash
by smilelink / November 30, 2008 8:52 PM PST
In reply to: No STOP Error code.

Hi Mark,

Just want to say that I REALLY appreciate your efforts irregardless. That you have taken your follow up this far is greatly appreciated!~:-).

I will take a look at he event viewer but think I may have done that already via the control panel, "System" etc. What I saw there was a bunch of ,"Application errors" with not much detail beyond that. Don't remember if I double clicked them though so will check it out as you suggest.

I'll let you know what I find as I progress through unwinding this HAIRBALL.lol

If you think of anything else let me know. Again, thanks for your efforts and detail.

Regards,
~:-)Ken

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Aplication errors
by MarkFlax Forum moderator / December 1, 2008 1:28 AM PST

If the Event Viewer is full of mainly Application errors, and not System errors, then that could be significant. It might help to pin down a particular application that you need to uninstall, or at least look at.

Kees did mention disabling Shadowing in the BIOS. It won't do any harm to have a look in the BIOS options to see what Shadowing options there are, then perhaps research them (in Google), before making any changes.

Good luck.

Mark

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Blue Screen of Death/Crashes/Error Reports
by smilelink / December 1, 2008 10:00 PM PST
In reply to: Aplication errors

Hey Mark,

Per your suggestion was able to locate error reports using,"eventvwr" as listed below. System crashed again this morning so also was able to get "Stop" code as follows:

Stop 0x0000000X50 ((0xE2D9F004,0x000000000,0x80551ADC,Ox00000001


Application Error Messages:

Tuesday, July 08, 2008 Service Control Manager The Aluria Spyware Eliminator Service service failed to start due to the following error: The system cannot find the path specified.

Tuesday, July 08, 2008 DCOM The server {C7E39D60-7A9F-42BF-ABB1-03DC0 FA4F493} did not register with DCOM within the required timeout.

Wednesday, July 09, 2008 Service Control Manager The McAfee Protection Manager service terminated unexpectedly. It has done this 1 time(s).

Saturday, July 12, 2008 Service Control Manager The Aluria Spyware Eliminator Service service failed to start due to the following error: The system cannot find the path specified.

Saturday, July 12, 2008 DCOM The server {C7E39D60-7A9F-42BF-ABB1-03DC0 FA4F493} did not register with DCOM within the required timeout.

Saturday, July 12, 2008 DCOM The server {C7E39D60-7A9F-42BF-ABB1-03DC0 FA4F493} did not register with DCOM within the required timeout.

Saturday, July 12, 2008 Service Control Manager The McAfee SystemGuards service hung on starting.

Saturday, July 12, 2008 DCOM The server {C7E39D60-7A9F-42BF-ABB1-03DC0 FA4F493} did not register with DCOM within the required timeout.

Saturday, July 12, 2008 DCOM Unable to start a DCOM Server: {DB77BAA7-3DC1-4EE7-8067-28864 75BE6F7}. The error: "%2" Happened while starting this command: "c:\PROGRA~1\mcafee\ msc\mcpromgr.exe" -Embedding

Saturday, July 12, 2008 Service Control Manager The Aluria Spyware Eliminator Service service failed to start due to the following error: The system cannot find the path specified.

Saturday, July 12, 2008 Service Control Manager The Aluria Spyware Eliminator Service service failed to start due to the following error: The system cannot find the path specified.

Monday, August 04, 2008 Service Control Manager The Aluria Spyware Eliminator Service service failed to start due to the following error: The system cannot find the path specified.


Still researching away but have not yet located, in a way I understand,exactly what is going on or, more importantly what the,"FIX" might be.

Hope you or someone may recognize this mess.

This is WIN XP Home Edition on a Dell Dimension 4600.My Dell support is no longer (expired) and Windows was pre-loaded at the factory so cost's a bunch with Microsoft (which I currently can not afford/out of work over a year now)

Let me know what you think.

Best,
Ken

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Re: Stop 0x0000000X50
by Kees Bakker / December 1, 2008 10:16 PM PST

I'm afraid there's a typo here.

The usual notation for stop errors after 0x is 8 hexadecimal digits, like in 0x000000c5. A hexadecimal digit is 0 through 9 and a through f (upper or lower case doesn't matter).
You've got 10 characters, with the X not being a hexadecimal digit.

Google knows quite a lot of nearly random codes, but yours isn't found. That also clearly points to a typing error.

Please have a new look.

Kees

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LOL
by smilelink / December 1, 2008 10:23 PM PST
In reply to: Re: Stop 0x0000000X50

What can I say...old,blind guy here! Miscounted the,"0"'s apparently and didn't capitalize the,'X" I guess so, yea...typing error..thanks for setting me straight~:-) I learn as I go.

Best,
Ken

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As shown by Marks reply below ...
by Kees Bakker / December 2, 2008 6:57 AM PST
In reply to: LOL

it really helps to have the right error number. That's why I posted like I did. I'm sure you understand I didn't mean to offend you in any way.

Kees

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Blue Screen of Death Updated Info
by smilelink / December 1, 2008 10:07 PM PST
In reply to: No STOP Error code.

Hey Mark,

Oh holy smoke! There is more and it's the most recent stuff.Looks a bit more serious as well.Here tis:

Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

Saturday, November 15, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x0001aa01.

Saturday, November 15, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module unknown, version 0.0.0.0, fault address 0x00047b72.

Sunday, November 16, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x00011669.

Thursday, November 20, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module unknown, version 0.0.0.0, fault address 0x1010020b.

Thursday, November 20, 2008 Applicatio n Error Faulting application winword.exe, version 9.0.0.2717, faulting module winword.exe, version 9.0.0.2717, fault address 0x00465205.

Thursday, November 20, 2008 McLogEvent MCSCAN32 Engine Initialisation failed. Engine returned error : 3

Thursday, November 20, 2008 McLogEvent MCSCAN32 Engine Initialisation failed. Engine returned error : 3

Thursday, November 20, 2008 McLogEvent MCSCAN32 Engine Initialisation failed. Engine returned error : 3

Friday, November 21, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module flash9e.ocx, version 9.0.115.0, fault address 0x000f41d0.

Friday, November 21, 2008 McLogEvent Exception in McShield.Exe! Exception details follow : VSCORE.14.0.0.349 Except ion Code : 0XC0000005 Exception Address : 0X1225A70F Exception Parameters : 2 Param 1 = 00000000 Param 2 = 0X02009924 More information : ScanRequest : NTName is \Device\HarddiskVolume1\Progra m Files\Corel\Corel Photo Album 6\Frames\pictureframe_05.PspFr ame.

Friday, November 21, 2008 Applicatio n Error Faulting application Mcshield.exe, version 14.0.0.349, faulting module mcscan32.dll, version 5.300.0.2777, fault address 0x0025a70f.

Tuesday, November 25, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module jscript.dll, version 5.7.0.18066, fault address 0x0001e218.

Friday, November 28, 2008 Applicatio n Error Faulting application drmupgds.exe, version 11.0.5721.5145, faulting module indiv02.key, version 11.0.6000.7000, fault address 0x000a8923.

Friday, November 28, 2008 Applicatio n Error Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

Friday, November 28, 2008 Applicatio n Error Faulting application unregmp2.exe, version 11.0.5721.5146, faulting module indiv01.key, version 11.0.6000.7000, fault address 0x000a949e.

Saturday, November 29, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module ntdll.dll, version 5.1.2600.5512, fault address 0x00010ffa.

Saturday, November 29, 2008 Applicatio n Error Faulting application winword.exe, version 9.0.0.2717, faulting module winword.exe, version 9.0.0.2717, fault address 0x0025f998.

Saturday, November 29, 2008 Applicatio n Error Faulting application iexplore.exe, version 7.0.6000.16735, faulting module flash9e.ocx, version 9.0.115.0, fault address 0x0007f23f.

Saturday, November 29, 2008 Applicatio n Error Faulting application winword.exe, version 9.0.0.2717, faulting module unknown, version 0.0.0.0, fault address 0x656d7563.

Thanks,
Ken

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Next steps
by MarkFlax Forum moderator / December 2, 2008 2:05 AM PST

I'm not sure what the next steps are here, but lets look at the options.

The STOP error is 0x50 I believe, or in its full format, 0x00000050. Look at Aumha's Troubleshooting Windows STOP messages, and find the link to "50" in the left hand column.

When you click that 50 link, you are presented with a brief explanation and a range of articles. The explanation says,

"PAGE_FAULT_IN_NONPAGED_AREA

Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card). Use the General Troubleshooting of STOP Messages checklist above."

This talks about defective memory and mentions L2 RAM cache. Is that why the error messages suggested disabling Shadowing in the BIOS? It may be time for you to investigate that further, and perhaps, 'bite the bullet".

Did you say you have made some hardware changes to this system? If so, was it to add more RAM memory? If that is the case, then perhaps you have a faulty module, or the module(s) are not seated properly. If it is a faulty module you can run a MemTest on the RAM. If you Google MemTest you will see more guidance.

Those Event Viewer logs mentions the The Aluria Spyware Eliminator Service and also McAfee. Are they conflicting with each other? What happens if you disable one of them?

That Aumha site also lists articles that may help. You could check those out.

Your Dell should have come with instructions on how to make a Recovery Disk, or with instructions how to recover using an inbuilt hidden Recovery partition. Your manuals should help you there, and it may be that, if this is not hardware related, a full recovery may be needed. But you would lose everything you have stored/installed on the computer since you got it.

Those are some of the options. There may be others offered by other members here.

Good luck.

Mark

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Blue Screen of Death Part 20
by smilelink / December 2, 2008 2:41 AM PST
In reply to: Next steps

Hi Mark.

Thanks for all that info and the great site refferals as well. Think this all may be a bit over my level of expertise but hey...ya can't get,"Found" until you get ,"Lost".~:-)

Another way to look at it I suppose is,"When all else fails,follow directions"=D

Just consider me a reading fool from here..hope I don't make things worse.

Thanks again for all your help!

Best,
Ken

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BSOD Issues Continued
by smilelink / December 7, 2008 4:19 AM PST
In reply to: Next steps

Hi Mark,

Been doing alot of reading about these type errors and trying to follow directions but so far still running around in circles. Have some more information so will post it here in hopes you can maybe shed a bit more light.

I must admit from the outset, I am a bit overmatched here as I am not as computer support literate as many here thus, I am seeking some assistance.

Over the past month I have encountered repetitive BSOD errors of varying varieties which seem to be on the increase. I have read and tried to apply as many solutions as I could find without eradicating the problems.

I am running WIN XP Home Edition on a Dell 4600 Desktop. I have added no new hardware recently.

Through the Event viewer under Application Errors what follows is what I have found:

MCSCAN 32 Engine Installation Failed. Engine return error:3

Also this:

Faulting application sgtray.exe. Version 1.1.32.0,faulting module com ctl32.dll,version 5.82.2900.5512,fault address )x00010 bec.


and this:

Faulting application teatimer.exe,version 2.6.0.20,fault address )x0070064


Stop Error Codes look like these:

Bad-Pool-Header Stop:0x00000019 (0x00000020,0x82DE6748,0x82DE6748,
0x0A000004)

Another Stop Error Code

BAD_Pool_Caller Stop: 0x000000C2-(0x00000007,0x00000CD4,0x021F0008,0x82EBD620)

Another:

Bad_Pool_Header Stop: 0x000000019 (0x00000020,0x825401C8,0x82540478,ox0A56139E0) with the message,"Disable BIOS Memory Options such as caching or shadowing".

Then this:

WIN32K.sys Page_Fault_IN_Non Paged Area
BF801193 base at BF800000,Datestamp 48ce513a

Lastly This:

Stop: 0x0000000x50 (0xE2D9F004,0x000000000,0x80551ADC,0x00000001,80551ADC

What I have done so far"

Ran chkdisc ( I have seen mention of a need for it to run through,"Five" steps? When I ran mine it ran through three and closed automatically (Is this normal?)

Dumped Adobe Active X files and folders.

Run Defrag at least four times.

Ran my McAffee Security System scan as well as McAffee QuickClean.

Ran the freeware of Spybot SD

Ran Registry Easy.

I am at a loss at this point and would be grateful for guidance and direction remembering of course that I am not yet as skilled with this stuff as I one day hope to be~:-)

Regards,
Smilelink

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If you can't find the cause ...
by Kees Bakker / December 7, 2008 4:30 AM PST
In reply to: BSOD Issues Continued

there are 3 options:
1. Go into BIOS setup and set it to something like "safe defaults" or "default settings".
2. Do clean install of Windows XP (meaning: format the drive and start all over). If that doesn't help it's a hardware issue, so continue with #3..
3. Have the hardware repaired.

Kees

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I tend to agree.
by MarkFlax Forum moderator / December 7, 2008 6:57 PM PST

All those errors seem to suggest more than one fault, and it may be time to start over with a fresh install.

Kees' suggestion to set the BIOS to default would appear to be the only 'soft' option you have left, and if that doesn't clear the problems, then your other options are limited to the other two that Kees mentioned.

Whilst you can still access your hard drive and the OS, now would be the time to backup all those important personal files you have, music, photos, videos, documents, as well as any browser favorites or bookmarks. And don't forget your email address book, and any emails you want to keep.

In addition, make a note of any account settings, username and passwords, for ISP logon or email accounts, and any others that you may have stored on the computer.

Mark

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BSOD Errors/System Crashes
by smilelink / December 8, 2008 12:20 AM PST
In reply to: I tend to agree.

Hi Mark,

Thanks again for responding~:-) Sounds like I am in trouble now.lol

All that you mention is beyond my expertisec= i.e. reformatting hard drive and backing everything up etc. Never have done any of those things so am somewhat leary of doing them.

The other thing is that the OS was pre-loaded by Dell and I no longer have tech support from them and, we moved and somewhere in moving all my discs i.e. Windows,Office,Goldmine etc,'dissappeared'.Thinkin one of the movers snatched my whole disc holder so it sounds like I am toast here?

I did not yet purchase the complete version of RegCure which indicated I had a couple hundred things it could fix if I purchase.Do you have any idea how well it works? Does it leave it's own spyware behind after running the full version? It did find my ,"Application path" problems with the freeware,just won't fix them unless I purchase.Can you shed some light on this program?

I assume there are whitepapers on exactly how to set the Bios to default? I take a look for them.

When I try and run Windows Disc cleanup, it runs a ways then I get a BSOD crash. When I run defrag it seems to run fine and completely.

Seems like my McAfee may have a roll in this mess as well so am considering dumping and re-loading it.

Now you know what I know=D

Thanks,
Ken

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Not RegCure!
by MarkFlax Forum moderator / December 8, 2008 2:07 AM PST

There's volumes devoted to RegCure and it's false report of registry problems. There are a number of heated threads in these forums about it, so please avoid that.

I walk on by on any software/utility that manages to 'find' dozes or hundreds of problems, and promises to fix them, but I have to pay first. They are scams. Also, Registry Fixers and Optimizers are not needed. In fact, they can cause more damage than good, because users delete registry keys and values that should not be deleted, and end up with a machine that will not boot up the next time.

XP's registry is pretty robust. It is just a database of values, and does not usually need fixing.

Your BIOS. I seem to remember you are not sure what model Dell you have. It should be on the front of the computer tower case. That would help identify which BIOS, although when you turn the machine on, it will display as one of the first screens what BIOS is installed and which version. With that knowledge then Google can help with a search for that BIOS's default settings, and how the BIOS works.

Uninstalling McAfee may help. It is one of the more 'bloated' and intrusive anti-malware utilities around, and it seems to cause problems to some. At this stage it may be worth a try.

But those XP and Drivers CD's from Dell are invaluable, and with the model number they would be able to supply replacements, at a small charge.

A useful utility to tell you what hardware and software you have installed, including computer make and model number, is Belarc Advisor, from http://www.belarc.com/free_download.html .

It would be useful to run that, and print out the report it generates.

Mark

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Not RegCure
by smilelink / December 8, 2008 9:13 AM PST
In reply to: Not RegCure!

Hi Mark,

First let me say how much I appreciate the guidance you have so freely offered. It is much appreciated. The informative website you have supplied all very value in further my,"Education".

I did as you suggested and downloaded system spec from Belarc and printed them out for future reference. As for the BIOS on this computer all I see is listed is,"BIOS-Dell Computer Corporation-A06 and the date of 10/08/2003. Don't know if that is helpful.

Seems I may be dead in the water having not enough computer knowledge myslef to identify and correct the problems directly.

Seems that generally speaking the computer still flies (fast) and works in a general sense. It's just that every day or so I get yet another BSOD crash for no particular reason which of course is a pain.

The it goes through it's 60 second mini dump and boots right back up and I am off again for an undetermined amount of time. BTW, I am working with SP3 at this point and have had it set to both automatically update as well as McAffe scan.

I was a bit surprised in reviewing the Belarc report at the number of ,"Hotfixes" downloaded from Microsoft over three years.Wow!

I may still be,"Blind" in my lack of knowledge as regards to exactly how to fix this beast but as long as it keeps booting up I will continue to chase the solution and Helllpppp!LOL

I will dump my freeware copy of RegCure and won't run any part of any of those programs from this point.

If you should think of anything else as to how I can go after the specific Stop codes and fix or false file application paths etc. I'd love to hear what you find out.

I'm GUESSING they have to be correct in BIOS but that IS a guess.

Happy Holidays &
Best Regards,
Smilelink

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BIOS
by MarkFlax Forum moderator / December 8, 2008 8:15 PM PST
In reply to: Not RegCure

Hi Smilelink.

This post is likely to be quite long, so if you have a printer, you may want to print it out.

Firstly, your initial problem with PowerPoint files.

You couldn?t find any Microsoft Office products, (software), on your computer, so I am not sure whether there are any or not. If not, then your problems with PPS files arose when you downloaded that Compatibility Pack for Office 2007. That pack only works on Office software to allow previous Office installations, eg Office 2002, Office 2003, to be able to read and edit the new file formats created in Office 2007 software.

Without any Office software installed, that Compatibility Pack was going to fail. Hopefully that is sorted now hen you downloaded and installed the free PowerPoint Viewer. This allows you to view PowerPoint files.

2nd. Here is a short tutorial on how to enter the BIOS.
How to enter your BIOS Setup.

Note: The initial black screens may look different. On my Dell Dimension 8300 Desktop computer I see an initial screen that displays 'F2 to enter setup'. Your screen may be similar.

Note2: The blue BIOS screens will look different. Not all BIOS screens look the same.

Note3: If you start the computer and miss the key to enter the BIOS, let the computer finish it?s boot process, then close down and start again.

More about the BIOS here;
What is the BIOS and how does it work?.

3rd. Some of the blue screens you have been getting suggest entering the BIOS to disable Shadowing.

At this stage, if you are getting constant blue screens and cannot lie with that, then it is time to try disabling Shadowing in the BIOS. Each BIOS is different, but here is ?another? guide on the settings in a BIOS, and where to find Shadow settings;
Safe BIOS Setup Procedure

Look for section 3, Set Advanced Features, then xx00-xxFF Shadow

4th. Your Belarc Advisor report.

Here are two examples of my own Belarc Advisor report;
Hardware.

Installed Software.

It would be nice to know more about your computer specifications.

5th. Problem software.

It may be that your McAfee software is causing you problems. Also, Spybot Search and Destroy may be causing problems If this were me, I would uninstall McAfee, and Spybot, and install smaller, more compact and less intrusive software, eg;

1] Anti-virus, Avira anti-virus.
2] Anti-spyware, MalwareBytes and SUPERAntispyware.

But perhaps one step at a time. That BIOS change needs trying.

Mark

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I Tend To Agree
by smilelink / December 9, 2008 12:33 AM PST
In reply to: I tend to agree.

Hi Mark,

Thread wouldn't allow me to respond to your last post (length of your post) so I will respond here.Am confused regarding the first part of your post as quoted below as I have not indicated,"Problem with my Powerpoint" or for that matter any of my Office programs and I do have ,"Microsoft Office products" on my system, all working fine at this point. Your comments in that regard,below?


"Firstly, your initial problem with PowerPoint files.

You couldn?t find any Microsoft Office products, (software), on your computer, so I am not sure whether there are any or not. If not, then your problems with PPS files arose when you downloaded that Compatibility Pack for Office 2007. That pack only works on Office software to allow previous Office installations, eg Office 2002, Office 2003, to be able to read and edit the new file formats created in Office 2007 software.

Without any Office software installed, that Compatibility Pack was going to fail. Hopefully that is sorted now hen you downloaded and installed the free PowerPoint Viewer. This allows you to view PowerPoint files."

Do you per chance have an e-mail account that I can forward my Belarc Advisor report to? Rather not post to an open forum.

Befor I start messing with the BIOS I better figure out how to back everything up to cd, how to re-format, how to create a boot disc etc.

I have my product key for the OS.Wonder if I can burn a copy with that?

You've been a great help! Am off to google the above items~"-)

Thanks,
Smilelink

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Rethink
by MarkFlax Forum moderator / December 9, 2008 1:42 AM PST
In reply to: I Tend To Agree

Hi Ken.

I need to rethink my previous reply.

There is another discussion ongoing about unable to read PPS files, and I reckon I have mixed up the two. My apologies about that. Those ImageShack images I supplied would have been useful for that person, but they are not relevant in your case. So in that post, items 1 and 4 can be ignored, and while the Belarc Advisor report would be interesting, it is not required.

McAfee may still be causing a problem, and that Aluria Spyware Eliminator Service is not a utility I have heard of or tried before. Interestingly, I found a web site reference to one of the entries in your Event Viewer about;
DCOM The server {C7E39D60-7A9F-42BF-ABB1-03DC0 FA4F493} did not register with DCOM within the required timeout.
This does seem to be McAfee related as shown in the forum thread below;
http://forums.mcafeehelp.com/showthread.php?t=191919

I am beginning to think that these problems may be caused by conflicts with your anti-malware programs, eg McAfee and Aluria. I wonder if just uninstalling those and using other anti-malware would be helpful, before attempting any BIOS changes?

Can you tell us more about your McAfee product, eg what it is and how you use it? Is it a firewall, anti-virus, and anti-spyware, or just anti-virus? And what does Aluria do? Are they both running in the background together?

What other protection do you use? eg, firewall, any other anti-virus, and any other anti-spyware utilities?

Mark

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Reply to,"Rethink"
by smilelink / December 9, 2008 2:59 AM PST
In reply to: Rethink

Hi Mark,

McAfee is an anti virus program (fairly well thought of) supplied by my ISP for free. It also has a firewall in it.Currently set to auto scan the hard drive once a week.

As for Aluria I am not clear as yet if it is part and parcell of the McAfee program or a seperate entity.

All of the above seems to have worked just fine for the past few years until recently when I got one error message indicating the ,"Engine" for McAfee did not start.In my event viewer I see that particular issue but once.

Been scouring my brain as to what I may have done recently that may have altered my system. I can really only think of a couple of things.

A.) I recently downloaded ,"For free" (LOL) Googles,"Open Office" then deleted it after it sat on my computer a few weeks unused. Computer seemed to be working fine until I deleted it via,"ADD/REMOVE".(Could this action have changed the registry?)

B.) Dumped Adobe's ,"ActiveX"

C.) Dumped Corel as I had not used it in three years.

Those are the ONLY things I can think of that may have caused all these problems.

It would seem the STOP error codes might provide more info as exactly where to look but I guess not?

Best,
SmilelinK

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OK, lets see if we can pin this down then.
by MarkFlax Forum moderator / December 9, 2008 4:06 AM PST
In reply to: Reply to,"Rethink"

You say, that it every day or so you get another BSOD for no particular reason. Can we test that?

The next time the computer blue screens;

1] What time of day, and how long has it been turned on at that stage?

2] What were you doing on the computer at the time? What applications/software were you using?

3] Were you downloading anything at the time?

4] What was the computer doing at the time? Were any scans underway?

5] If scans are scheduled, which scans, and when are they scheduled for, (what time)?

If the system is only crashing once a day or so, then it doesn't really seem to be hardware related. If it was a heat issue, then I would expect problems when the computer had warmed up after a cold start. If it was other hardware, eg the video card, I would expect that to show itself very soon after the computer starts.

Neither does it seem to be a problem with the OS itself. Perhaps some software is causing conflicts, but if the computer works well for most of the time it is turned on, then that suggests the OS is sound.

Here's some more information about BIOS Shadowing. It's a Microsoft Knowledge Based article, and although XP is not mentioned, XP is based on the NT technology, so the message is the same;
http://support.microsoft.com/kb/92766

Personally I think we have pinned the problem down to either the BIOS Shadowing settings, or to McAfee. But lets see what we can find out.

One other thing, you may have said already, how much RAM do you have?

Mark

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Did you go into the BIOS and disable shadowing?
by Kees Bakker / November 30, 2008 7:37 PM PST

If yes: did it help? If no: why not?

And please after the reboot go into Event Viewer and tell us what it says about this event.

Kees

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Blue screen when start Windows XP‏
by cingiloglu / November 9, 2009 7:46 PM PST

Good day to all.

Dear Friends I would like to share my below problem with all hoping to have satisfaction information to be able to understand my problems and to avoide same for future.

The summery :

As usual I cam home and open my laptop and connected to internet.
I open www.baglanbize.com an onlive movie watching channel which i have been using for the last 5 days.
After I had opend a movie and few seconds later I noticed a small DOS window appered and some words where
printing.

I realised that I have been under a virus attack thus I have closed the DOS window and then the IE pages one by one then
resarted my pc.

When the pc started I had seen a Blue Screen and simply presed enter and it sponteniosly opend the Windows
however there was some thing unusual.

First on the screen I seen DEP box oppening.
I tried to close it but not succesfull.
Then I though of reinstalling the system to a earlier time.
But this was not working as the DEP box was some how preventing or maybe some thing else preventing for the said operation to start.

I dont remember really how but from internet i had found solution to some how get red ouf the DEB box in the window and was succesfull.

After new reseting of the Window this time I have seen a new box with "logonui.exe file corrupted" or something similar to this message.

Again from the net I have made search and I noticed that I should try following -. from run -."scf /scannow"
This operation seemed to solve the above matter.

Then again a reset my pc, and this time I see tmp file mesges (I dont rememrber the exact words) being corrupt.

I once more try to enter to net to have solution but this time I noticed that I can not open some web sites.

I can make a seacrh from google but when it comes to oppening the site it is not succefull.

I trie lot of time and notice that most of IE web site is not oppening.

Now come to my mind to once more re install the system to an earlier time to solve this problem.

The pc is reset and this time I see once again the Blue Screen but this time it does not allow me to enter to Wondows.

I tried to by pass blue scree from different way to open in safe mode and the other modes but not succesfull.

Basicly the blue scree says following

Try to disable bios
stop 0x000000?? (?????????????????????????????????????)

Unfortunantly I dont remember the exact words -:(

I do realiye that some how I have virus.
I am using LG which came with vista.
But as Vista sucks I had changed to XP
I had a simple virus program running but how effective I am not sure.
I have been a user for the last 16-18 years and 1st time I see such a problem happen.
I would be very happy to have some comments regarding :

What could be the reasons ?? So that for the next time I will not have same problems
How can I solve the matter?
On the worst senario the pc will have format but I am using this in my work and hale loot of email messages in the outlook expres which
I really dont wanna waste.

Any ideas how to also safe them if incase of format.

Thanking all for taking time and help.

Rgds
Taner Cingiloglu

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