I'm very sorry for any inconvenience this may have caused you. Unfortunately, this sounds like it may need servicing. Here's the thread where you can get details on setting that up: http://forums.cnet.com/7723-13973_102-542437/service-issues-click-here-for-help/
The problem I have is that while I am watching Netflix through the blue ray the DVD begins to open and close without any reason causing Netflix to disconnect and have to reload. This happens many time times during a movie.
I started Netflix three months ago but this problems showed up two days ago.
It is a pain.
The blue ray is a ht-em54c