Please forgive me for stating the obvious but sometimes we do overlook the simple things:
1.Is your computer supposed to be capable of playing Blue-ray discs?
2. Will it play regular DVDs?
3. Have you tried your Blue-ray disc in a different player?
4. If Blue-ray movies are like DVDs, they come in regional versions. A regular DVD player won't play DVDs from a region different from the one the player was designed for. Did your Blue-ray movie come from the States?
I recently attempted to use a newly purchased Blue-ray movie in my notebook and could not get the hardware(Optiarc BD ROM BC-5500S) nor the software (Quickplay 3.7) to recognize or play the movie. My OS is Vista 64 BIT and has the latest drivers for both and HP does not have a patch or update for software, firmware or hardware to enable me to fix my own problem. I don't understand. Even more so, I am in the U.S. Military and deployed to Baghdad, Iraq. My warranty is up in about 100 days so I can "Thank God" for still a liitle reaction time. Any positive and helpful thoughts?