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Blank Picture 2

by superman41 / April 2, 2012 5:30 AM PDT

My picture just goes blank, all I get is a black picture and to get it back, I have to turn off the processor then switch on again. My PC is three years old and Insured with Comet, recently I had the graphics updated and the PC cleaned by Comet, when I got it back, the problem started. Comet say that they can't find anything wrong with it and they only have my word that there is a problem, It is Insured for five years with two to go.

Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.111025-0338)
Language: English (Regional Setting: English)
System Manufacturer: HP-Pavilion
System Model: FZ122AA-ABU a6635uk
BIOS: BIOS Date: 06/23/08 16:36:25 Ver: 5.24
Processor: AMD Phenom(tm) 8550 Triple-Core Processor (3 CPUs), ~2.2GHz
Memory: 3582MB RAM
Page File: 1143MB used, 6239MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11

Comet wants £30 pounds to look at it againg because the picture never blacks out when they have it?

Any ideas?

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This machine appeared in 2007.
by R. Proffitt Forum moderator / April 2, 2012 5:42 AM PDT
In reply to: Blank Picture 2

It may be much older. But in short the first thing I'd do is this (read link, follow directions)

It's possible they (and us) need to know what you are doing when you see this happen. We know about the FLASH issue and advise to turn off FLASH HARDWARE ACCELERATION to avoid that common issue but now you have to tell more story. What are you doing when it blacks out?

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Blank Picture 2
by superman41 / April 3, 2012 6:44 AM PDT

This monitor and the processor worked together for three years up to me asking the Insurance to upgrade the gaphics, since they sent it back to me i now have this problem, it has also been cleaned and serviced and it does not matter what i am doing it goes blank any time, writing on a word doc, using my email, playing online games ect.

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Three years doesn't mean that folk change things. (Sorry)
by R. Proffitt Forum moderator / April 3, 2012 6:50 AM PDT
In reply to: Blank Picture 2

Sorry for the incomplete title. I hear you but consider this. Adobe rolled out the change in Flash recently so machines that worked fine for years suddenly had issues like yours.

TWO out of THREE items could be that new FLASH ISSUE. "writing on a word doc, using my email, playing online games" has us looking at turning off the FLASH HARDWARE ACCELERATION.

Please try that since no maker is going to fix this one.

The one that gets me is the writing on a word doc. That one would have me popping to cover to do my 6 month canned air maintenance. You are doing your own maintenance? I can't tell. I also know to replace heat sink compound after a few years. Do you do that work?

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