My name is Sean and I am the manager of Fumfie Home Appliances. We have spoken in great length on more than one occasion regarding your order. Unfortunately for reasons beyond our control, there was a nationwide delay with the model you had purchased. I promised to keep you updated throughout the process, which I constantly did. We do understand that units are sometimes needed by a certain time frame, and we do our best to get our products to our customer's as soon as possible. We have many representatives, and the appropriate action was taken towards the CS Agent you spoke with. We take pride in our Customer Service, and understand that without our Customer's, we would not be around. Our goal is to provide our customer's with the 5 star service they truly deserve, along with getting our customer's the lowest prices possible. If we ever have a customer that is upset, we will go above and beyond to make sure they are completely satisfied with their shopping experience. If you are currently reading this and have any queries about Fumfie, please call me at 877-917-9166 ext.313. I will be happy to answer any questions or concerns you may have. Ted, we would be ecstatic if you would give us a second chance so we can make it up to you.
Theres another very large ongoing thread about the business *** Fie. I sure do wish I had read it before I placed an order with them. Now that thread has been going on for so long that this site will no longer allow me to post to that thread. So Im making a new thread in the hopes of warning people away from a nightmare trying to do business with *** fie.
First here is the link to the original thread.
I ordered a refrigerator with *** fie in N.Y.
They originally told me it would be a week before I received tracking info for the fridge.
After a week went by and I hadn't received anything at all I called them, this is when I started dealing with A man named Simon. He said he would look into it and get back to me. 3 or 4 days later after I never received a call or email I called him. No info yet, he will let me know. After this went on for a month he started playing games with me, wiggling the phone cord so the connection sounded bad and would break up so we couldnt talk. Then other times he would put me on hold for 10 to 15 minutes at a time to see if he could get me to hang up so he wouldn't have to deal with me. All the time this was going on I didn't realize what he was doing. I'm now a little ashamed for not seeing sooner. Then for a couple of weeks he would transfer me to another department. It was a woman. She would tell me the same lies. I'm going to get you a tracking Im going to see why the refrigerator is still on back order. I don't know why it's on back order for so long. They charged me for the refrigerator when they took the order, so now I'm realizing what I'm dealing with and am becoming concerned about getting my money back. After 2 months yes 10 weeks, I finally told the woman and Simon you are a liar give me my money back. It took quite a fight but he did give me my money back.
This was a Tuesday morning, by 3 Tuesday afternoon I had the same make and model fridge ordered through an official distributor of that manufacturer. He explained to me that the manufacturer probably wouldn't give *** Fie such a new model fridge because he was not a distributor of theirs. *** fie was just trying to take a sale that they weren't supposed to have. They didn't care at all about me or what they did to me. 3 Tuesday afternoon I gave the new appliance store the order, by 6 o'clock that evening I got an email from a trucking outfit they were going to pick up the fridge, by Friday the fridge was at my home.
PLEASE read all of the comments people have posted about doing business with *** fie BEFORE you give them an order you'll be glad you did.
The Better Business Bureau has over 70 complaints for *** fie in the last 12 months alone Do you know how much trouble you have to go through to get a complaint in to the BBB And the BBB has them listed with an A rating their the first ones who are going to hear from me.