Firmware update is hanging on 4. Since 9 am today
I've had this unit for about a year and a half. Watched a streaming Netflix movie yesterday morning, then when the movie was over, I received a Firmware update message. I allowed the update to take place, in full. There were NO power outages. Once the update was completed, the Blu Ray player powered itself off.
I turned it on and found my player is frozen at the blue bubbles splash screen. I can't even get it to go to the Samsung screen where it shows the options for Blockbuster, Netflix, Pandora, and YouTube. The front of the player reads "LOAD". I can open and close the tray, but it still stays stuck on the splash screen.
Tried unplugging the power for 10 minutes. Tried holding down the FF button for a reset. Held down the STOP button to try to get back to the previous version prior to this new update...NOTHING works.
I called Samsung and they told me I have to ship it to them for servicing. I'm not happy at all. Was wondering if this has happened to anyone else, and if there is any other option other than sending it out, which they say may take up to three weeks.