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BD-E6100/XU BBC iPlayer Problem

by paulsalter / January 27, 2013 7:31 PM PST

Not sure if this is the right place to ask but I have problems with the BBC iPlayer app since the 1052 software upgrade on my Blu Ray Player

I have quite a slow BB speed (2 Meg), but before the update all the streaming apps worked fine (Lovefilm, Netflix, BlinkBox and BBCiPlayer)

Now the BBC iPlayer plays a very jerky picture when set to SD quality, it's like the player doesn't have the power/ram to run the app (I do not get any pauses it's just very poor quality and looks like slow motion effect)

If I set to HD quality, the jerkyness goes away and the quality is fine, but if buffers every few minutes (understandable as I dont have the bandwidth for HD)

Are there any known issues with this app and using the SD quality setting?

I have selected reinstall app from the menu
I have reset the Smart Hub
I have set the box back to defaults

The above from the menu options and non of them have made a difference

Any advice, or should I wait for another upgrade to see if it fixes this?

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All Answers

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Re: BD-E6100/XU BBC iPlayer Problem
by Samsung_HD_Tech Samsung staff / January 29, 2013 7:20 AM PST

Hi paulsalter,

Thanks for your message. But just so you know, I support US products and customers. And from what I can tell, this model is for UK. (Correct me if I'm wrong.) So if you want the most accurate information, here's the Samsung UK portal for support on that product:

Hope this helps you!

HD Tech

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same issue mate
by theballboy / April 14, 2013 8:39 PM PDT

The wife has been giving off about the same issue mate. I realised also that the HD stuff works fine but the SD and lower stutters and jerks in both sound and picture. Did you get this sorted or can you point me in the right direction. Maybe a previous firmware build would sort?

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by paulsalter / April 14, 2013 10:11 PM PDT
In reply to: same issue mate

Mine was fixed with a firmware update

1057 was the version with issues

1058 fixed it, now on 1059 and it still works without issues

Not in front of the machine at the moment, but I can get the smart hub/iplayer app version later if you want to compare these

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samsung reply
by theballboy / April 14, 2013 10:26 PM PDT
In reply to: ..

yeah, just contacted samsung who got back with firmware fix. Ill have to check the firmware version when I get home and hopefully its not up to date

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