Samsung forum


BD D6500 blu ray will not connect to Internet

by rmochfl / July 10, 2011 11:11 AM PDT

We are on our second player in a month. The first one worked great for five or six times, then stopped connecting (we are hard wired but it wouldn't work wireless either). Have been through Samsung help, Verizon FIOS help, IT person checking EVERYTHING... took back the blu ray and got another (same model). Same thing - worked great at first, but then stopped connecting and NO ONE can figure it out - - we have tried it all including checking cables, etc. IP address found when we tried a laptop at the same location - - but not the Blu Ray. Really have tried it alll and think it's time to try another brand?? HELP!

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All Answers

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BD D6500 blu ray will not connect to Internet
by Samsung_HD_Tech Samsung staff / July 10, 2011 11:24 AM PDT


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Us too!
by mojoeyes426 / December 29, 2012 9:54 AM PST

We had a LG but had to take it back because it wasn't wireless. Then we bought a Samsung and it wouldn't connect to the internet. We now have a Sony (BDP-S390) it worked GREAT for TWO days then in the middle of a Netflix movie it stopped working and now won't connect to the internet. Called Sony and they told us we needed more speed from our ISP. We upgraded our speed but it still won't work. We also just purchased a new router. We don't know what to do. If you find out what the problem is PLEASE let us know!!! VERY FRUSTRATED! When we first hooked up the Sony it gave us like four different choices of internets to connect to (our and various neighbors) now it won't show us ANY. Our laptops, ipad and kindle all connect to the internet fine. Don't know what to do...about ready to give up!

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I have run into such things.
by R. Proffitt Forum moderator / December 29, 2012 10:29 AM PST
In reply to: Us too!

But to look into it I need the full details. This post from 7.11.11 is not where I'll go into this area.

Please start your own new post where we can chat about the router make, model, settings, firmware version and more. I know it's asking a lot but it's technical so we'll have to be able to look at the WiFi channel and more details. Some owners can't do that so for those we have to let your tech support visit the location.

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