We are on our second player in a month. The first one worked great for five or six times, then stopped connecting (we are hard wired but it wouldn't work wireless either). Have been through Samsung help, Verizon FIOS help, IT person checking EVERYTHING... took back the blu ray and got another (same model). Same thing - worked great at first, but then stopped connecting and NO ONE can figure it out - - we have tried it all including checking cables, etc. IP address found when we tried a laptop at the same location - - but not the Blu Ray. Really have tried it alll and think it's time to try another brand?? HELP!