24 total posts
Try post number 5 at link.
There was a report this was locked. Testing.
no go on pcm
Thanks for that link, but the answer provided there doesn't create a permanent fix (even PCM provides no audio on Netflix after some time).
Even if it did, I shouldn't be forced to switch to PCM just to get Netflix to work correctly.
Sorry but we had to try.
Let's see what HD_Tech offers and be sure to call it in for a case number.
It's odd you say you shouldn't have to change settings. I'm debating with others if consumer products need to strip out all features that might be usable to some but not all. Your reply lends credence to those that want to remove everything save the on/off button (I'm over stating this.)
no go on pcm
You noted that this doesn't provide audio 'after some time'.
Are you able to get audio initially, and then it stops?
Have you checked for a firmware update for your receiver? I've seen a few posts that suggest one is available for your model - and may be part of the solution for the audio symptom.
No netflx audio following software update bd-c6500
I have three BD-C6500 Blu-Ray players in my home. All were working fine. On one of them, a software update was recently automatically installed and we no longer receive the audio stream from Netflix on that one Blu-Ray player. Every other application's audio stream on that Blu-Ray player is audible. The other two Blu-Ray players have not had the software update installed and they still receive the Netflix (and other apps) audio streams without any problems. I have called the Tech Svc number twice and been promised a call back but no response has been received.
No Audio for netflix streeming on BD-C6500
I do have same issue with BD-C6500 player, no audio when I'm streeming from NetFlix, rest works fine no issues.
latest firmware installed
NetFlix audio works only when I visit Pandora and come back to NetFlix.
Pandora work around only thing that helps
After taking the upgrade today no sound with netflix but everything else had working sound. This Pandora work around is the only thing that worked for me. Its only a temp fix. Samsung needs to get this fixed ASAP.
Re: Pandora work around only thing that helps
Ditto. This work around works for me.
I just got my C6500 today and experienced the same issue. I too upgraded to the latest firmware.
Also noticeable is that I have no sound from the voice track (? or main sound track) when playing Zone 2 DVDs. It's a little weird, I can hear music track(s) but not the voice track...
I can't believe that no patch/upgrade was made available by Samsung today... I guess I'll return my box and get a Sony or other brand player. But hey, I learned something about Samsung.
No Audio on Netflix on Samsung BD-C6500 - Optical Output
I agree with the Pandora work around. As long as you listen to Pandora first, the sound always works once you go into Netflix.
I am using the optical digital cable for audio output into an Onkyo receiver. I read somewhere that if you use the analog audio outputs it solves the problem. Something about the Samsung software not being smart enough to route Netflix sourced sound out the optical port. Has anyone else heard about this specific issue????
If this is the case shouldn't Samsung be able to do a quick fix...
Firmware seems to be fully updated
Thanks for replying, HDTech.
My firmware update tells me that I have the latest version (1019.0)
The audio seems to work steadily if it works the first time I load up Netflix. If I go to Netflix and there's no/garbled audio, then the only way to 'fix' it is to reboot.
PCM seems to be more stable then Bitstream (audiophile), but still susceptible to the problem... I think the player was on PCM when I go the garbled audio a few times.
I did call tech support, but only spoke to a level 1 person (honestly, not trying to be a jerk here, but it was a pretty horrible experience) and was put on hold for level 2... but I never made it to anybody and had to hang up. I can find the ticket number if it really helps.
By 'after some time' I mean that eventually even PCM audio stops working... but from what I can tell, the audio will either work or not at the beginning of the Netflix session and remain that way.
In the case of it working, it'll work till I leave Netflix, play a dvd or bd, then go back to NF. The only way to fix it is to reboot.
That may seem like a lot of movie watching in one sitting, but for example... when you power up the player, it auto-loads any disc that's currently in the drive (a feature I can't seem to find an option to shut off). So if the disc plays, then I stop it and go to Netflix, the audio won't work in NF.
Firmware seems to be fully updated
I'm sorry about the experience.
If you haven't already, try to reset the player by pressing down the STOP button and waiting for the unit to reset. Then connect back to your wireless and then let the Apps re-install with the new firmware.
Make sure that the disc tray is empty when performing this. After it's done, you'll power down and want to reboot the player with the tray empty.
If that doesn't work, a transaction number would allow me to let someone review the case and maybe try a different approach to getting this working.
BD-C5500: No sound after firmware update
I experienced the same problem as others. Basically, after firmware update, no audio from Netflix. Netflix Video still works flawlessly and so other Apps. The reset or reboot can help to some degree, but the issue always comes back. I think there are some SW bugs and Samsung engineers have to root them out.
Firmware Version: 1019.0
Audio: digital optical
Connection: CAT6 cable, gigabit ethernet
Same issue. Take back to store?
Got my BD-C6500 just a few hours ago. Upon first bootup, it says a firmware update is available ( after I connected to my wifi). I assumed this would be a good thing, so I allowed it to update. The next 15 minutes of playing with my new Samsung blu-ray led me to three major issues, all of which were googled and easily found on this forum. How can it be that my brand new player:
1.). Can't resume from the screensaver on pause without crashing and powering off
2.). No audio on Netflix
3.). Overall very slow operation. Especially on the NannyMcPhee Returns disc.
What a disappointing first moments with my new Samsung product. I've read posts clear back to firmware 1015.4 having the pause resume issue! Here all us BD-C6500 owners are now sitting with rev. 1020.1 and that issue is still there??!!!? As a bonus, they even broke netflix audio for us in the newest firmware. Should I continue to have faith with Samsung or just take this thing back to the store and go with another brand?
Please help Samsung support. Your response will greatly influence my decision. Model code. XAA
Take it back...
My experience with the player is more and more negative by the day... Firmware takes forever to come along, and seems to create more problems then it solves. Tech support is non-existent, the guy I talked to asked me the same damn 3 questions about 30 times. Just from a pure performance standpoint, its clunky, unresponsive (really fun trying to FF... you might get a reaction from the player 20 seconds after you hit a button)... ugly interface, it just seems to never end.
I was willing to put up with many of the shortcomings based off the positive reviews of video and audio quality on BD movies... but the negatives really pile up once you start using this player.
I'll never buy a Samsung product again... what a waste of money.
can you back-rev?
Right on, JP. It's about to go back. I completely agree. One other thought though. Is there a way to downgrade the firmware? Anyone got something older than this crappy 1020.1 on a flashdrive they want to post? I'd like to at least compare the older revs to see what changes. I'm not going to hold my breath though....
I've seen people asking a lot about finding older firmware, but I haven't seen anybody say they've found it.
I remember one guy posted that he practically 'begged' a 3rd tier support tech to give him a link to the older firmware, but to my knowledge, he never got it.
Imagine the patience of making it to Samsung's 3rd level support... guy must be a saint.
Same issue. Take back to store?
If you're not happy and you're in the window of return to get something that makes you happy, then do what's best for you.
The newest firmware was just released. I'm looking into this. At this point, I have no ETA.
I don't hold older firmwares.
I made the decision to purchase a Samsung product first as I liked the price, the features, and it matches the brand of my TV. However, that decision is now being overturned not because of me, but because of Samsung. The QA on these BD players must be non-existent to be having the history of firmware issues discussed here and in many other forums. See it from the customer's point of view; would you buy a blu ray player that couldn't pause, and could play the audio tracks of Netflix? The very fact that those issues existed and somehow passed Samsung's QA dept at the factory tells the consumer a lot about the quality and dedication Samsung has to this line of products.
JP; i picked up the Sony BX57 (Costco version of the S570) last night and if Sony-brand is also an option for you, I think you'll like it. It's exactly the same price as the BD-C6500, and (get this), you can actualy pause movies and hear netflix! It's much faster overall too. the remote is a littel more jenky, but that's a non-issue for folks that have the programmable master remotes anyway.
I dumped my BD-C6500 too
- in favour of the LG BD570.
It has a proper Netflix application that allows you to browse and select movies, not just your queue (complete with audio and proper aspect ratio!).
It also plays music, pics & video from a DLNA server (with pause, rewind etc) or a shared drive (using CIFS - normal Microsoft or Samba shares). It plays almost all types of video. Certainly much more than Samsung.
And it's cheaper than the Samsung!
Is their support better? I don't know, I have never had to use it. Samsung's support is the worst I have experienced anywhere, on any product.
No audio using Netflix on BD-6500
First time I downloaded a Netflix movie after waiting for the firmware update, and watched it there was no problem. I had just activated Pandora and checked it out too for a few minutes. But we've been lucky to get the sound ever since - I just kept pressing buttons and re-downloading the movie and it eventually worked, while the kids waited.
This is unacceptable. From reading the posts it appears Samsung is aware and has been aware of a clear defect in the product for weeks now. I'm very disappointed in Samsung.
I didn't activate the internet connection on the BD-6500 until very recently so it's out of the return window. I don't relish describing to everyone in the family to remember to kick off Pandora for a moment before using Netflix. Absurd.
I was having the same problem with my BD-C6500. I connect my player to an older receiver using the optical output. I never tried the Pandora work around but I discovered that if I went into the audio settings and switched it from PCM to one of the other settings and then switched it right back again netflix audio would start working. This also worked with bitstream, change it and change it back and it worked.
Now I believe I've found an actual fix for the problem. I went into the speaker settings and turned off the two rear surround sound speakers (used for 7.1) and now I can go straight to netflix with no problems.