I'm sorry to hear you're having trouble with your Blu-Ray player.
Could you provide the transaction number (included with mailing in instructions) from your call? I'd like to have one of the managers review this case.
Also, if you haven't already, with the disc tray empty and the unit powered ON, press and hold the STOP button for 15 seconds. This may allow you to reset the player and gain access to Internet@TV again... just a thought.
Downloaded software upgrade via the internet connection about two months ago (BSP.C5500WWB-1020.1) Internet@TV has not functioned since the download. When Internet@tv is selected the TV goes to a black screen with a small box in the lower left corner that shows a downloading icon. This will run for hours without completion. I have tried to get help from Samsung tech support, but just get repetive requests to ck clock, ck internet connection and hard boot the device by unplugging it. The internet network connection alway checks-out as connected to the internet. Have tried bypassing the router and going directly to the cable modeum, have tried manually setting IP address. The internet is connected by direct wire. Attempts to update firmware result in confirmation that the firmware is upto date. Although I did get one error message once that said "model information in up grade file does not match your player." Not sure how that could be if I am automatically downloading directly. Telephone techsupport gave up and asked me to mail it in and pay $50 for a rebuilt model.
What is the problem with this device/firmware?? Too bad I used to think Samsung was a good product.....