Until you can arrange for help at your location. I'm sure you must know some friend that can come over to help.
I am having a problem with my arrow keys working intermittently. I purchased this Acer computer on 4/19/12 and I can't remember exactly when this became pretty noticeable. I called for Acer support and they want to download a driver and suggested that I backup everything because they will put the computer back to the factory default. The only problem is that I am not capable/and or confident that I would handle this correctly. Acer will charge me to backup the system. I can't afford it living on a fixed income. Does anyone have any suggestions. I have an external hard drive.