Forum Announcement

Welcome to the new CNET Forums! Please don't panic. You are not in the Twilight Zone, you are experiencing the new CNET forums platform! Please click here to read the details. Thanks!!

Mac Hardware


backing up system with external hard drive

by clpatricia / July 20, 2012 3:03 PM PDT

I am having a problem with my arrow keys working intermittently. I purchased this Acer computer on 4/19/12 and I can't remember exactly when this became pretty noticeable. I called for Acer support and they want to download a driver and suggested that I backup everything because they will put the computer back to the factory default. The only problem is that I am not capable/and or confident that I would handle this correctly. Acer will charge me to backup the system. I can't afford it living on a fixed income. Does anyone have any suggestions. I have an external hard drive.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: backing up system with external hard drive
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: backing up system with external hard drive
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
In this case I would do nothing.
by R. Proffitt Forum moderator / July 20, 2012 3:30 PM PDT

Until you can arrange for help at your location. I'm sure you must know some friend that can come over to help.

Collapse -
backing up system
by clpatricia / July 20, 2012 10:56 PM PDT

I certainly won't. Thanks.

Collapse -
That's a good plan.
by R. Proffitt Forum moderator / July 20, 2012 11:07 PM PDT
In reply to: backing up system

I thought about this post last night and wrestled with how to proceed. But given the story it seemed too risky to dive into computer classes here. Your computer buddy would be best and since it works, but with a little annoyance, that's better than if you lose all your files.

But I did think of one think you can look into today and see if you understand how it could help safeguard some of your files.

Have a look at They give you a little software to install and you get 2 gigabytes of free space to put something out there. Even if your machine crashes, when you recover you install that little software, log back on and you get your 2 gigabytes of files back.

Hope this helps,

Collapse -
backing up system
by clpatricia / July 21, 2012 12:16 AM PDT
In reply to: That's a good plan.

I get so annoyed because I bet it is unnecessary to charge for what I need to have done. I did have a computer die on me it cost me quite a bit to get the files transferred to my external hard drive. I'll give it a whirl.

Collapse -
Good luck.
by R. Proffitt Forum moderator / July 21, 2012 12:59 AM PDT
In reply to: backing up system

As to the charge, it is necessary since folk have to drive to work, pay bills and more. The price of the machines, software does not contain a few bucks for support so it's now a pay as you go system. Hope this helps you understand this a bit more.

Popular Forums
Computer Help 47,885 discussions
Computer Newbies 10,322 discussions
iPhones, iPods, & iPads 3,188 discussions
Security 30,333 discussions
TVs & Home Theaters 20,177 discussions
HDTV Picture Setting 1,932 discussions
Phones 15,713 discussions
Windows 7 6,210 discussions
Networking & Wireless 14,510 discussions

Tech Tip

Tired of your tricky Wi-Fi password?

Stop trying to memorize a complicated sequence of numbers and letters. Learn how to change the default password.