Hopefully the Samsung reps that post on these boards can help you out. Good luck with it.
Just to add my experience. I'm a happy Samsung owner of several of their products (TVs, Blu-ray player, smartphone) and I love them. Perhaps I've been lucky - no major problems to date.
I bought a Samsung tv that I paid $6000 for.it started having lines a little after a year.samsung said it couldn't be fixed because it was discontinued.they replaced it with a un55f8000 tv.this was about a month and a half ago.the next day all my apps kept deleting.i called every day for a month and every time they tell me they fixed it.then it delete again.then finally they sent a repairman out to fix it Friday.got up this morning all my apps deleted.i called them back complaining how this tv is about 6 weeks old and had problem with it from day and they should replace it with a new one since this one is a lemon.they told me no they are going to keep sending someone out to fix it.then she said as long as they think it could be fix they want replace it even if it takes a year.now I only have a 15 month warranty.they screwed me by replacing my $6000 tv with a cheap $2300 tv and on top of that it's a lemon.so please stay away from Samsung.i had Sony,lg,quasar and even an off brand tv and had them for years with out any problems.this is the first and last time I buy anything Samsung.so if you want a good product buy anything but a Samsung because it is trash and they lie to you