Yes, it sometime happens like that. It is just that you did not take the right steps. if you still have interest in ordring for goods online, make sure you use the following steps

1. After locating the items to be ordered online

2. Call the company directly to ask for method of delivery, days to be taken before arrival, how many years guaranteed, is there any place for good returned and at what cost and other necessary things

3. Make sure you read customer comments on the products and company online