AVG forum

Tip

AVG TOP 5 weekly issues - July 27, 2012

by JiriF_AVG AVG Staff / July 26, 2012 11:28 PM PDT
** What is HF_G_Jul.exe? **

Several forum users reported unexpected file to be executed from an AVG folder. Users were worried about legitimacy of the file, whether it really belongs to AVG. If unsure about a file, you can always check its digital signature first as mentioned in one of our previous weekly overviews (the first paragraph).
In this case, there is nothing to be worried about. It is a legitimate AVG tool which fixes an issue in Firefox add-on.
If the tool has been already launched and you would like to remove it from the startup items, feel free to do that, if you are absolutely sure what you are doing. Incorrect manipulation with registry entries may render your system inoperable.


** Java 7 download trouble **

A few AVG Forums users mentioned non-functional download in some Java applications with AVG LinkScanner active, if Java 7.x is installed. Developers investigated the issue and found a possible fix. Although the fix is not verified yet, you could test it when joining the AVG Beta program and installing the AVG 2013 beta version. Feel free to join the beta program if interested in this particular bug fix or in the AVG 2013 in general.
Should you face similar trouble but you do not wish to participate in beta testing, you could uninstall the Java 7 temporarily and installing its predecessor Java 6 as a possible work-around. Alternatively, you could try disabling the AVG LinkScanner temporarily to see whether the particular issue is affected by the LinkScanner.
Should you need any assistance, please do not hesitate contacting AVG customer care experts.


** Services.exe infected **

In the past weeks, we noticed quite a few reports of the services.exe Windows system file infected by several Trojan horse variants. After some time, it seems all the variants are in the AVG virus database. That means the malware will be prevented by AVG Resident Shield before it can cause some harm to the system. Make sure to keep your AVG updated to be protected against the most recent threats.
If a system file is already infected, it cannot be simply removed. Such files are marked as "white-listed" files and AVG does not remove them. Should you need to replace a white-listed file with a clean copy please see this AVG Forums article.
Should you need any assistance with infection removal, please contact AVG customer care experts.


** False positive alarms **

We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. This situation happens from time to time with every anti-virus software. Even though AVG implements advanced anti-false mechanisms to minimize risk of false alarms, the situation may occur anyway. If you suspect an application has been detected incorrectly, please submit the respective file to our virus analysts. There are two options how to proceed:
A) Sending via this web page. Please note there is no feedback provided to sender in this case.
B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result.
More information about false positive alarms is available in the above linked AVG Forums article.


** AVG Do Not Track **

One of the recently introduced brand new AVG features is the Do-Not-Track. On this dedicated web page, you can find a detailed description of the feature.
In the past week, two AVG Forums visitors notified us that the AVG Do-Not-Track seems not to be able to block some web analytics tracking cookies (e.g. the Omniture tracker). We have immediately passed the issue to our developers for investigation. One of the forum discussion threads can be found here.


Find more interesting articles at AVG Blogs.
Subscribe to this RSS feed if you want to be notified about new Weekly Overviews.
Post a reply
Discussion is locked
You are posting a reply to: AVG TOP 5 weekly issues - July 27, 2012
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: AVG TOP 5 weekly issues - July 27, 2012
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Popular Forums
icon
Computer Help 49,613 discussions
icon
Computer Newbies 10,349 discussions
icon
Laptops 19,436 discussions
icon
Security 30,426 discussions
icon
TVs & Home Theaters 20,308 discussions
icon
Windows 10 360 discussions
icon
Phones 15,802 discussions
icon
Windows 7 7,351 discussions
icon
Networking & Wireless 14,641 discussions

Tech explained

Do you know what an OLED TV is?

CNET explains how OLED technology differs from regular TVs, and what you need to know to make the right shopping decision.