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by JiriF_AVGAVG Staff
August 23, 2012 10:57 PM PDT
** BSecure product support by AVG **
We received several queries regarding BSecure support in AVG Forums during the past week. Please be informed that this web form can be used to contact customer care experts. Unfortunately, no phone support is available at the moment. Also, we received a couple of complaints on delayed answers to the technical queries. We are working hard to provide more support for BSecure users at the time of writing this article. In the meantime, you could find many answers to BSecure Family Safety related questions here in AVG Forums; AVG Family Safety is a compatible product. We encourage you to use the forum search facility if you seek a specific answer.
** AVG Secure Search update **
Please be informed we have released AVG Secure Search update during the past week. This update has been promoted by this pop-up window for some users. We recommend installing the most recent AVG Secure Search version. If you have missed the update or the AVG Secure Search appears not to be installed properly, please proceed as follows: 1. Visit this AVG web page. 2. Click the Free download button and download the installation package. 3. Run the downloaded installation package and follow the wizard. 4. The latest AVG Secure Search version will be installed. Should you face any difficulties, please do not hesitate contacting AVG customer care experts or describe the situation in AVG Forums.
** Blackhole Exploit Kit type 2314 **
We received a many reports of the abovementioned exploit detected on trusted websites (e.g. on Facebook.com). Here you can see an example of the detection dialogue window. Some users considered this detection to be merely a false alarm. Actually, the detection was and is 100% correct and AVG protected many systems. We invite you to read the whole story in this AVG Blogs post.
** False positive alarms **
We noticed a couple of false positive alarms reported on forums in the past week. Anti-virus may detect a legitimate application sometimes when a part of its code is similar to a code in newly created malware. This situation happens from time to time with every anti-virus software. Even though AVG implements advanced anti-false mechanisms to minimize risk of false alarms, the situation may occur anyway. If you suspect an application has been detected incorrectly, please submit the respective file to our virus analysts. There are two options how to proceed: A) Sending via this web page. B) Sending via e-mail as described in this AVG Forums post. When a sample is analyzed, e-mail response is sent back to sender with result. More information about false positive alarms is available in the above linked AVG Forums article.
** AVG Rescue CD does not detect your hardware? **
Release candidate version of new AVG Rescue CD is no longer available for Beta testing. Should you face any issue with the current version (e.g.: HDD is not mounted, WiFi issues), please use the most recent AVG Rescue CD alpha version. New version of AVG Rescue CD 2012 introduces set of new features (IPv6 ping, Unrar) and improvements such as unified user interface behavior, improved WiFi support, support for AVG 2013 Virus Vault and new buildroot. The AVG Rescue CD alpha can be freely downloaded here.
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