Windows Legacy OS forum

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AVG not updating

by kelvin39 / November 1, 2010 7:03 PM PDT

My databases Anti virus and anti spyware on AVG Free 2011 are out of date but every time I try to update I get a "General Error" and the update does not take plce.

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Best to ask in the AVG Forum
by MDFlax / November 1, 2010 8:19 PM PDT
In reply to: AVG not updating
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Info as requested
by kelvin39 / November 2, 2010 6:04 AM PDT

Hi Mark
In reply my AVG is 2011 Free Edition.
Operating system is XP.
Firewall is Zone alarm

The error message is "Update failed General Error"

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I'd ask in the Cnet AVG forum but.
by R. Proffitt Forum moderator / November 2, 2010 12:33 AM PDT
In reply to: AVG not updating

Many times I can fix that with an uninstall and reinstall of their product.

Worth noting is the FREE VERSION is run on fewer servers and those can go down at times. It's a hoot to read complaints from the FREE VERSION users about the down servers but I find the reinstall usually clears this up as well as giving it a week for the servers to come back.

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by Jopri47 / July 8, 2011 1:46 AM PDT

OS: Vista
Version: AVG Anti-Virus paid
AVG Version: 10.0.1388

Mine is a paid version and I am having the same problems. antivirus, antispyware and linkscanner not updating. avg says to uninstall and reinstall, did that no luck, but they said they can buddy browse my system and find the reason why but charge is 129.99 for that service...funny paid money to protect four machines but have to pay to have them fix their f-up.

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How the uninstall/reinstall works for you.
by R. Proffitt Forum moderator / July 8, 2011 2:06 AM PDT
In reply to: AVG

It's fairly painless here and corrects what could be wrong.

However it is not always their bug. All that malware out there is nothing short of amazing and this is an arms race you are in. I find I have little trouble but there is nothing I do to rock the boat.

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re: AVG
by Zbynek_AVG AVG Staff / July 10, 2011 10:55 PM PDT
In reply to: AVG

Hello Jopri47,

You can use AVG Basic Services which is free support for paid version customers.

Thank you

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