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AVG Killed my internet connection

by Hallfarmer / January 24, 2011 12:59 AM PST

After downloading AVG Internet Security and then watching it install, I saw my network connection icon starting to lose its connection. Upon completion of the installation I had no internet connection and apparently no firewall. I thought this was a good company and I decided to upgrade from the free version and download PC Tuneup as well. Neither program works and my internet doesn't connect. AVG has made it next to impossible to get help without paying more $$. They want me to pay to undo the damage they caused. This is more than unethical

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RE
by Dusan_AVG / January 24, 2011 3:44 AM PST

Hello Hallfarmer,

Please accept our apologies for any inconvenience caused.

As you are using either paid or trial version of AVG Internet Security you are entitled to use our full support here:
http://www.avg.com/ww-en/customer-support

Thank you

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Customer No Service
by Hallfarmer / January 24, 2011 10:55 AM PST
In reply to: RE

So you can email your problem to AVG and they will get back to you in 24 to 48 hours. Or you can call fee-based assistance. Tried that. I was on hold for 45 minutes with really bad music and no one picked up

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Re: Customer No Service
by Ondrej_AVG / January 24, 2011 3:11 PM PST
In reply to: Customer No Service

Hello Hallfarmer,

this situation with lost internet connection can be caused by conflict with other installed protection or firewall application (or remains of incorrectly uninstalled).

Please disable any other used protection application or firewall. What is the current situation?

Can you please check the situation after AVG uninstallation? (through AVG remover)

Did you check the email technical support?

Thank you

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Lesson learned
by Hallfarmer / January 25, 2011 10:17 PM PST

Here's the deal. AVG conflicted with my existing software (Microsoft, hello?) It cost me money to find this out, but at least the money stayed in the local economy. Dell wanted $149 for me to talk to an outsourced help with English as a very! second language. Totally, not intelligible. I also think I saved money. I haven't a bill yet. AVG never picked up my call after 45 minutes so I don't know what that would have cost. I'm getting a refund from AVG, I hope. But there is clearly and fundamental conflict between AVG Internet Security and Microsoft. AVG free worked fine for years. I also had installed AVG Tune Up and apparently that was part of the problem. My computer wizard removed all AVG, put in Microsoft anti-virus, which is also free, and said most registry fix programs cause as many problems as they fix. So I move on. Caveat Emptor. Buyer Beware.

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Just out of interest.
by Kees_B Forum moderator / January 25, 2011 10:55 PM PST
In reply to: Lesson learned

What existing software did AVG conflict with? And how did you find out?

Kees

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Slow Computer
by BennyF52 / February 13, 2011 1:35 PM PST

I have an IBM Lenovo Thinkpad now, since the Dell was killed by AVG, and and I am still giving AVG free a shot, because your leading competitor Avast, slowed my last computer down a lot. Now, it seems that AVG is doing the same thing. What changed in this last update? I have Win XP sp3 with a dual core intel processor, high speed internet, via WiFi. ( an older netgear router that is rated at 108 mbps, which is much more than the Cable Company in my town offers. I have 4 mbps, which should be fast, but it isnt anymore)

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You're statement about killing a Dell?
by R. Proffitt Forum moderator / February 13, 2011 2:12 PM PST
In reply to: Slow Computer

I've yet to find software to kill a machine. Yes that old Chernobyl virus did corrupt some machines but the design today stops that.

This would be a first to find software kill a machine in today's designs.
Bob

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Re: Slow Computer
by Ondrej_AVG / February 13, 2011 5:26 PM PST
In reply to: Slow Computer

Hello BennyF52,

could you please provide us with more details about the slowdown?
Please upload to favourite online storage (in an archive/zip file) MSinfo32 output and "avgrs.log" from C:\Documents and Settings\All Users\Application Data\avg10\log folder. Then provide us with the link to uploaded files (you can also open my CNET profile and send it to me directly in private message).

Thank you

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AVG TUNE UP
by BennyF52 / February 13, 2011 1:28 PM PST
In reply to: RE

The Avg tune up program killed one of my computers also. It is a Dell Insperon 8600, old, I know, but I manage to keep it working and fairly fast as well. I have Windows XP sp 3. Like I said, It killed the old girl. Thanks AVG.

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Re: AVG TUNE UP
by Ondrej_AVG / February 13, 2011 5:29 PM PST
In reply to: AVG TUNE UP

Hello BennyF52,

could you please described the current situation in more details?
What exactly have you chosen in AVG PC TuneUp settings?

Thank you

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Avast killed my internet connections
by Sardondi / December 4, 2012 8:30 AM PST

Just happened to me, to. I had heard good things about Avast, and I just paid for their super-de-duper package. I dl'd it, and come to find out that, totally without permission or notice, Avast took control of my computer and completely altered all my network/connection settings. And of course no way to troubleshoot, and no way, as far as I can tell, to turn the damn thing off. Only hope was a system restore, which worked. Excuse me for asking, but exactly what is the difference between Avast destroying my ability to use the internet and a virus doing the same thing?

Well, that's all for now: I'm late for a session to get a refund for this POS anti-virus/firewall program from AVG.

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Sorry to read that.
by R. Proffitt Forum moderator / December 4, 2012 8:35 AM PST

The last time I encountered that the owner was using some proxy to get around the fact he was in another country. There also had some bit torrent guard in stalled.

I could have told him it was going to die.
Bob

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RE: Avast killed my internet connections
by JiriF_AVG AVG Staff / December 4, 2012 4:54 PM PST

Hi Sardondi,

At first, I need to mention that Avast is not developed nor distributed by AVG Technologies. You should probably seek help in the Avast forum.

The cause of the issue could be that Avast removed an infection which acted as network filter and the infected driver was not replaced with a clean variant of the driver. But this is mere speculation. I think Avast customer care specialists will troubleshoot the situation with you.
It is also a good idea to check your proxy settings, DNS configuration and uninstall other network filtering software as mentioned by R. Proffitt.

Please refrain resurrecting old threads in forums. This thread seems to be almost 2 years old. It is likely that the thread, though it has a very general name, is not describing exactly your issue. From the troubleshooting point of view, it is better to describe individual issues in separated threads. The forum is easier to read for other visitors.

Please let us know if you need some assistance with AVG in future.

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