Please accept our apologies for any inconvenience caused.
As you are using either paid or trial version of AVG Internet Security you are entitled to use our full support here:
After downloading AVG Internet Security and then watching it install, I saw my network connection icon starting to lose its connection. Upon completion of the installation I had no internet connection and apparently no firewall. I thought this was a good company and I decided to upgrade from the free version and download PC Tuneup as well. Neither program works and my internet doesn't connect. AVG has made it next to impossible to get help without paying more $$. They want me to pay to undo the damage they caused. This is more than unethical