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AVG forum: AVG TOP 5 weekly issues - April 23, 2012

by Zbynek_AVG AVG Staff / April 22, 2012 9:36 PM PDT
** Disabling AVG Secure Search after removing the AVG Security Toolbar **

A few AVG users mentioned that the AVG Secure Search configuration remains present after removing the AVG Security Toolbar (more information on removing the AVG Security Toolbar can be found in this FAQ article). The procedures described in the previous weekly overview were not able to remove search provider remnants completely from all the browsers, therefore we have updated the procedures and posted them in AVG Forums. Please refer to this AVG Forums thread, if you wish to change the default search provider in your browser(s).
Should you need any assistance removing the AVG Secure Search provider from your browser(s), please contact AVG technical support or describe the issue in AVG Forums.


** Product feedback wanted **

AVG users sometimes do post product enhancement proposals at AVG Forums. We invite you to post product feedback directly to product management using this web form. We value all user feedback and implement the most wanted features in our following product versions whenever possible. Feel free to comment the recent changes introduced with AVG 2012 Service Pack 1.


** Trojan horse infection **

AVG Forums visitors reported a couple of Trojan horse infections which appeared to be difficult to remove. Should you face any trouble removing an infection detected by AVG, please check this AVG Forums thread for some tips on how to remove infections. An infection is sometimes coming back when stored in the System Volume Information folder. You can disable the operating system's restore functionality temporarily in order to remove the malware from this location as described here.
If the infection is still coming back, it could be accompanied by an undetected rootkit. We recommend scanning your computer using updated AVG Rescue CD in such case. AVG Rescue CD is able to remove known rootkits easily.
Please do not hesitate contacting AVG technical support should you require assistance with infection removal.


** General update error **

A few users reported general error during AVG update in this week. Although a cause of the issue varies across the individual cases, the AVG repair installation will rectify the problem in most cases. More information about AVG repair installation procedure can be found in these FAQ articles:
AVG Free Edition: FAQ 4372
AVG commercial version: FAQ 4421
In case the issue is not rectified, please contact AVG technical support; AVG update log will be requested for detailed analysis.


** Anti-Virus not active? **

AVG Forums visitors sometimes report AVG Anti-Virus component is inactive. This issue is usually caused by hardware failure. We recommend running memory and hard drive tests to check your hardware health should you face similar situation. If the tests reveal that any of the RAM modules or hard drives is faulty, please consult local computer repair shop or your computer vendor for further guidance. The respective faulty component will need to be replaced.
If the hardware appears to be perfectly healthy and the issue persists, please contact AVG technical support to allow us investigate the issue.


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