AVG forum

Question

AVG antivirus

by zshalita / February 29, 2012 8:06 PM PST

I payed for AVG antivirus on Feb. 24th, My AE CC was charged by TLPY.CO*CNET for $39.94
I have not received it yet.
I asked AVG, they advised to ask you.
Best,
Zamir P. Shalita

Answer This Ask For Clarification
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Clarification Request
(NT) i payed avg antivirus aug. 30,39.99USD at tply.co avg antivi
by esbumanlag / September 8, 2012 1:16 AM PDT
In reply to: AVG antivirus

All Answers

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Answer
AVG full protection payed and not received
by zshalita / February 29, 2012 11:29 PM PST
In reply to: AVG antivirus

I payed for AVG antivirus on Feb. 24th, My AE CC was charged by TLPY.CO*CNET for $39.94
I have not received it yet.
I asked AVG, they advised to ask you.
Best,
Zamir P. Shalita

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Answer
CNET support
by Dusan_AVG / March 1, 2012 5:14 AM PST
In reply to: AVG antivirus

Hello zshalita,

Since you purchased AVG directly from CNET, please try to contact their support team here:
http://cnet.custhelp.com/app/ask

It is possible that some CNET moderator may answer your post, however AVG forums here are monitored by AVG staff.

Thank you

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Your request has been forwarded ...
by Kees_B Forum moderator / March 1, 2012 4:32 PM PST
In reply to: CNET support

to our download team. So it's outside our reach here now.

Kees

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Answer
AVG antivirus full protection
by zshalita / March 1, 2012 11:53 PM PST
In reply to: AVG antivirus

Please send me a download for that full protection version I payed for
Best,
Zamir P. Shalita

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Someone will be in contact with you shortly...
by Lee Koo (ADMIN) CNET staff/forum admin / March 2, 2012 1:46 AM PST

In the meantime, they said to check your spam email folder to see if the email for your purchase of AVG went in there accidentally.

Cheers!
-Lee

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I am waiting
by zshalita / March 2, 2012 3:19 AM PST

I am waiting to your representative to send me a link to paid AVG full protection download.
Best,
ZPS

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ZPS
by Lee Koo (ADMIN) CNET staff/forum admin / March 2, 2012 3:28 AM PST
In reply to: I am waiting

They have to contact you first I'm sure and investigate.

Have you checked your spam folder in your email client to check if the email was sent there?

Please check.

Thanks!
-Lee

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We can resend you the confirmation email
by cathwang / March 2, 2012 4:29 AM PST
In reply to: ZPS

Hi Zamir,

Sorry for the trouble here. You should've received an email confirmation from our partner, TrialPay, with a subject line of "Your order with CNET is ready". Often times, when this has happened with other users, they were able to find it in their Spam folder, but either way, we can resend you the confirmation email.

In order for us to do that, we will need your email address you used to make the purchase. Could you message me directly at catherine.hwang at cbs dot com?

I'll make sure you get the license key.

Thanks for your patience and sorry again!

Best,
Catherine

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Still waiting
by zshalita / March 2, 2012 5:23 AM PST

Dear Catherine:
My email address is xxxxxxxxxxxxxxxxxxxx.
Waiting for the link to a paid AVG antivirus full protection download
Thanking you in anticipation,
Best
Zamir P. Shalita

Note: This post was edited by a forum moderator to edit out exposed email address. Note to Zamir, Catherine has your email address already. on 03/02/2012 at 1:35 PM PT

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Resent
by cathwang / March 2, 2012 6:49 AM PST
In reply to: Still waiting

Hi Zamir,
I got confirmation that the confirmation email was resent to you. Can you please check both your inbox and spam?

Thanks,
Catherine

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