30 total posts
How to fix Email or Updates not working after an AVG program
I had this problem with one customer's PC; needed to adjust the firewall per the instructions in the link above.
I have changed two PCs from V 7.1 to 7.5 without a hitch. It's perfectly routine with AVG to find that the definitions when you first download are out of date and clicking on the Update button cures that in minutes.
I have had no problems with the update from 7.1 t0 7.5.
The program took accross all my settings and automatically updated database when required.
For many years I have found this to be an excellent program and would be loathe to do without it.
Perhaps you have just been unlucky however I would stay with it.
No problem with "clean install"
I have been using AVG since I got my current computer, so four years now, and have never had a problem. With the first update I didn't use the "clean install" option, and ran into some difficulties. Since then I have always specified "clean install"and have not experienced any problems afterwards. I believe when the download is done the option is given as to whether the user wishes to do a clean install or use the other option which does not un-install/install new...and they recommend the clean install option.
Best of luck in the future,
No problem, error may need reboot to take effect
AVG has changed one feature. You use to be able to update your virus definitions and continue on your way working. Now after your virus definitions are updated, you need to reboot your computer for them to take effect. If you don't, you will see the icon in the bottom right hand corner of the screen and also a popup appear saying there is an error, you need to reboot. I believe AVG is still scanning your incoming email. Unfortunately if AVG updates 5 tmes a day, you have to reboot 5 times. I have AVG set to update between 9pm-10pm just before I shut down the computer for the night. You can also manually set it to update, then before you turn it off, during the day or at night, you can update it and then turn it off.
I upgraded to AVG 7.5 and mine updates automatically. I don't have to reboot after updating....Maggie
Not true with me...
Mine auto updates and reboot is never needed... AVG has always performed updates this way. I find your comments puzzling.
I'm not sure why you have to reboot to make the new definitions load but you might want to check your settings:
Launch AVG control center > Update manager > Properties
Ensure that "Update immediately and require confirm from the user" are enabled. If not, please enable them and click apply to apply the new settings.
See on the next definitions update if you still have to reboot the computer before the new defs will take effect.
AVG 7.5 vs.
Not an answer but just a statement to say you are not alone. Have found the same error in 5 machines that I have updated to the new version. If error is not repaired will have to remove it and go to another product. Jim
I would suggest to Jim that he reads the other replies in this section. AVG is one of the few free AV programs left and also one of the most efficient.....Dave
When I updated to the new 7.5 version, I did as instructed and selected the "Repair installation" on the "Select Setup Type" and then selected "Restart the computer now". I did get a few error messages, so I did a reinstall and selected "Repair installation" again as above. Since then I've had no problems. No need to restart with updates.
These sorts of problems with AVG
is the reason why I switched to Avast! AV by Alwil. I like it a LOT more than what AVG became. It's a much more powerful progam that scans MANY MORE areas of the computer, updates every day...at least and is as easy to use...or easier than AVG. Avast's real time protection is so good I hardly ever have to do a "real" scan! I LOVE IT!!!!
So, that's something for ya'll to think about if you get tired of AVG's 'bugs', like I did.
AVG-Avast which is best
I also tried AVG and found too many errors for me to deal with. Changed to Avast and truly love the program. It is so easy and updates every day and you never have to reboot and takes care of everything.
The fix is easy after hitting your head a couple of times
I had the same problem with the exact same error message. I went to the forum and to AVG troubleshooting and I couldn't find an answer until...I fully read AVG's recommendations. The first is: "1. Please check the date/time settings of your computer..." I assumed that the date was fine but after hitting my head against a wall, I realized that the internal clock was off by one month and didn't realize it until someone told me that my mail message's date was wrong. After changing the date and re-downloading the updates, the error disappeared.
I've used AVG for years with never a problem and it's a great program, the fault was mine.
AVG antivirus FREE version
Lots of luck uninstalling. I've been trying all morning and it refuses to uninstall !!! I just fired off an email to GriSoft, but I doubt they are interested in anything negative about their product. So, right now I'm operating without a working anti virus!
Give some details...
What version are you uninstalling? What did you do and what messages or actions occurred. Tell more... maybe someone here can be of help.
It is not advisable to operate without anti-virus installed.
Sorry to be so long answering, glenn30. Initial problem was that I lost my password. Although I don't remember all the details anymore, I contacted GriSoft and got negative response. I fired off another email about their poor customer service, and the response was that since I was using 'Free AVG' they were not obligated to provide service! I finally formatted hard drive in order to install Pccillin. The next problem that I noticed was that the AVG has somehow
migrated to my second pc which I have set up on Wi-Fi (I have DSL). So, like a virus, AVG has now infected my second computer - which I now will have to format also !!! No - I don't have any kind words of any sort for GriSoft AVG antivirus!
AVG anti virus FREE virsion
Not that i know what i am talking about, my advice to you would be to UNinstall ALL AVG you have and then reinstall the 7.5 but do this while OFFline. Doing this will clear the board and allow you to start fresh.
Have 2 Machines:XPHome SP2 & XPPro SP1+++. With Home one....
defs are immediately absorbed requiring no action on my part.
XPPro does not absorb until I reboot THE PROGRAM, NOT the machine.
I just close AVG & re-open it and new def version is shown.
Hope this helps.
AVG anti-virue FREE version
I have been using and recommending AVG FREE for around four years and have recently upgraded 4 systems to V7.5 without a problem. As has been pointed out, it is normal for the newly installed application to note that the Virus definition files are out of date, just cick on update now and AVG takes care of the rest. I might note thatwhen conducting the upgrade:
1. the previous version of AVG is running - all other applications except IE are terminated via (ctrl,alt,del)
2. I download into a separate directory on my HD (the desktop will do also)
4. After the download is complete, I run the application
5. I select the update option (or however it is termed) - the first option.
The resst takes care of itself as the options you have selected in the previoius version are replicated in V7.5
I hope this helps.
I installed 7.5 when it was in beta and now that it is in full release and have had no problems. Been using AVG for 3 years now and have had zero(really) glitches. I personally have installed AVG on 6 machines and no problems have cropped up. Cant say enough about how much I like this software. Most trouble free software I have ever used. Sorry to hear others arent as fortunate.
I've been reading the posts about the new version of AVG, from what I've understood, this new version is NOT free so I haven't even tried updating from the old version. Comments? Thanks.
Believe you are misinformed...
New version free AVG
I've been reading and reading, do I uninstall the old version first, then download the new AVG? Thanks, don't want to mess things up here on the weekend!!!
AVG - new version
I have used AVG for over 6 years, ty Grisoft !
1. Go to their site and download the manual.
2. Check the settings of your firewall with the documentation and ajust them accordingly, if this is the case, if not...maybe you're behind a proxy, you will need, then, to specify the proxy's IP and port. This was my case, AVG did not - unfortunately - "see" that I was using a proxy server.
Good luck !
AVG Free version - Problem with Virus database.
I have this problem since the day i installed it in my PC, running on Win XP home edition SP2. When i installed the free edition of their antivirus, it said the virus database was out of date. It said the version was 7.5 and the updated version was 9.5 or something (not sure). Then i updated everything done. it got updated and installed but then againg the error showed up and would never go. It always said Virus Database out of date. How do i take care of this?? How in the world do i update my virus database?? When i try againg to update it says no updates available. Then the next day everything is back to square one again.. The alert message (error msg with a red exclamation mark) on the virus database would simply never go..
Please advise me on what should i do...
Thanks in advance.