AVG forum

General discussion

AVG 9 Free

by HelenJayne / August 22, 2010 9:29 AM PDT


I'm tryin to download the free version of AVG 9 and during the installation process the licence number is not automatically inserted. I have tried the back button and the link suggested in one of the other threads on here. I have Google Chrome brower is this a problem??? Do I have to use internet Explorer??? I'd really rather not. Any suggestions please?? Thank you

Post a reply
Discussion is locked
You are posting a reply to: AVG 9 Free
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: AVG 9 Free
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Re: AVG 9 Free
by Ondrej_AVG / August 22, 2010 3:41 PM PDT
In reply to: AVG 9 Free

Hello HelenJayne,

could you please delete folder "AVGdownloadManager" from Temp folder? (open menu Start -> Run -> enter "%tmp%" and confirm OK) And check the situation again.

Else please use the full AVG installation file - direct link http://free.avg.com/download-file-ins-afg-free - instead of the download manager version to check, if installation will be then successful.

Another way how to download the full AVG installation file is second option on this AVG website:

This missing license number situation is not related with used internet browser. But version (status) of Internet Explorer could influence the next installation progress - I have met situations, where older (6.0, 7.0) and corrupted version of Internet Explorer caused uncompleted AVG installation. It is enough to keep the browser updated , not needed to use it or have it as default browser.

Thank you

Collapse -
by HelenJayne / August 23, 2010 5:20 AM PDT
In reply to: Re: AVG 9 Free

Thank you, lovely people at AVG!!!! prob sorted Happy

Collapse -
software compatability
by 1961kathryn / September 16, 2010 2:53 PM PDT
In reply to: Re: AVG 9 Free

Hi! I run a 64 bit, dual core processor. Is AVG 9.0 Free compatable with the 64-bit or the 32-bit or both? If I intstall AVG and Avast Free on the same machine (mine), will they conflict? Thank you, I'll check back to the blog tomorrow, I guess, to see if you've answered.

Collapse -
Re: software compatibility
by Ondrej_AVG / September 16, 2010 3:21 PM PDT
In reply to: software compatability


AVG is fully compatible with 64bit architecture. Currently only one installation file for both architectures is available (it contains both versions).

It is never recommended by anyone that knows what they are talking about to run two or more active antivirus programs at the same time. The active components will conflict with each other. Generally you won't see the effects of the conflict but you will make both programs less effective none the less. Choose one antivirus program and uninstall the other one.

Here is Avast's statement about it... here

Thank you

Collapse -
timely reply
by 1961kathryn / September 16, 2010 11:31 PM PDT

Thank tou, yes I WILL take your advice, and only install AVG free. Thank you for youer timely reply.

Collapse -
by carolindaj / September 21, 2010 3:02 PM PDT
In reply to: AVG 9 Free

Thank you for this useful information. Is it safe to use a free Antivirus software. Wat is the benefit of buying or using a free antivirus software???

Collapse -
by JiriF_AVG AVG Staff / September 21, 2010 9:26 PM PDT
In reply to: AVG

Hello carolindaj,

basic comparison of AVG Free versus pro versions is available on AVG Free forum and on AVG website. Generally, AVG paid versions contain full technical support (including assistance removing stubborn viruses) and extra components like advanced firewall, anti-rootkit and Identity Protection thus providing some extra layers of safety.

Using AVG Free provides basic safety. This seems to be sufficient for experienced user together with good browsing habits, regularly updated software (including operating system) and "think-twice strategy". It is likely that essential security tools like anti-spam and firewall will be provided by other free or paid products, but only the AVG Internet Security package ensures the best compatibility between these components.

Thank you.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.