AVG

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AVG 2011 MSI engine failed to install product

by mkatz1488 / December 20, 2010 11:38 PM PST

Hi,

I'm trying to install AVG 2011 but its giving me the error that MSI engine failed to install product. I have the installation log, just not sure what to do with it. Any guidance would be appreciated. Thanks!!

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RE: AVG 2011 MSI engine failed to install product
by JiriF_AVG AVG Staff / December 21, 2010 12:05 AM PST

Hello mkatz1488,

please upload the (preferably compressed) installation log file to some online storage service and provide us with a link to it. We will analyze it and suggest further steps.

How To Upload A File To An Online Storage Service (a link to AVG Free Forum)

Thank you.

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RE: RE: AVG 2011 MSI engine failed to install product
by mkatz1488 / December 21, 2010 4:07 AM PST
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RE: AVG 2011 MSI engine failed to install product
by JiriF_AVG AVG Staff / December 21, 2010 8:05 PM PST

Hello mkatz1488,

analysis of the provided log files showed that the installation is failing when trying to launch the AVG Firewall service. Do you have any other security product installed? Previous logs showed problems while installing AVG Security Toolbar, but this has been obviously worked-around by not installing the toolbar.

- Please install all available operating system updates first.
- Clean up the system using avgremover available here. Make sure to run it as administrator and let it finish its run (it may look inactive for some time).
- Then, restart the system and try to install AVG using the most recent installation package downloaded from http://www.avg.com/download.

In case the issue would persist, please provide us with the most recent installation log files together with an Autoruns output.

Please note that you can contact AVG technical support as you are using AVG paid product. They have more tools to help you with this situation.

Thank you.

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Installation of AVG failing
by Kaila36 / April 4, 2011 2:30 AM PDT

Unable to reinstall free AVG. Same problem as mentioned by Mkatz1488

Foutcode: 0xC0070743
Writing config value failed (0xC00736B1)
Context: MSI action failed

Also the trial version failed to install with same error report.
I run Windows XP Home with service pack 3.
I took the liberty of uploading the required logs etc.

http://www.zshare.net/download/885773502aa0aeb5/

I am unprotected for days already and would appreciate your help. Thanks.

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RE: Installation of AVG failing
by Dusan_AVG / April 4, 2011 3:04 AM PDT
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AVG 2011 Installation problems
by Kaila36 / April 4, 2011 4:30 AM PDT
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RE: AVG 2011 Installation problems
by Dusan_AVG / April 4, 2011 6:30 AM PDT

Hello Kaila36,

Please run AVG remover as linked in the full reinstallation instructions and also manually check for existence of listed folders.

Afterwards attempt to install with full installation package instead of download manager.

If the issue persists, provide us with latest msi* and mfa* files. The two .log files are sufficient for analysis, there is no need to provide us with all fresh outputs.

Thank you

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Avg remover
by pczaikowski / February 7, 2012 8:50 PM PST

I had the same problem. Make sure you ru avg remover. Don't use th link on the thread because it gets you to tuneup. Tuneup doesn't work. Remover fixed my install problem. Thanks, Pete

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Re: AVG remover
by Ondrej_AVG / February 7, 2012 9:32 PM PST
In reply to: Avg remover

Hello pczaikowski,

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RE: Installation of AVG failing
by JiriF_AVG AVG Staff / April 4, 2011 5:40 PM PDT

Hello Kaila36,

the provided log files indicate that installation of MS Visual C++ redistributable package which requires restart, but AVG setup is not able to perform this restart. Please proceed as follows to rectify the situation:

1. Manually install Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package ATL Security Update:
- Download this software from here.

2. Install the vcredist_x86.exe version which suits your operating system (direct link).

3. Restart the computer.

4. Run AVG installation process again using the offline installation package as described above.

5. In case the installation issue would persist, please provide us with most recent installation log files for further analysis.

Thank you.

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Installation problems AVG2011
by Kaila36 / April 5, 2011 8:42 AM PDT

Hi,

Downloaded and ran vcredist_x86.exe. I was given a choice between repair and uninstall and repaired MS Visual C++. After restart installed AVG with offline package, but same result. Upoaded AVGRepair3.7z with requested files:

http://www.zshare.net/download/88668558ca024823/

Sorry to trouble you again.

Best regards.

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RE: Installation of AVG failing
by JiriF_AVG AVG Staff / April 5, 2011 6:04 PM PDT

Hello Kaila36,

there is no need to apologize. We are sorry for prolonged solution of this issue.

Analysis of the provided log files showed that AVG configuration cannot be written correctly. This issue should have been worked-around by using AVGremover recommended above by Dusan_AVG.

1. Please make sure that all the C:\Documents and Settings\All Users\Application Data\AVG* folders are deleted prior to AVG installation.
- * (asterisk) stands for any number (e.g. "AVG9", "AVG10").
- This folder is hidden by default OS configuration.

2. Please provide us with AVGremover log files created in the same folder the remover was launched from.

3. Kindly include msinfo output as well so we can check your system environment.

Thank you.

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Persisting AVG2011 Installation Problems
by Kaila36 / April 6, 2011 6:37 AM PDT

Hello,

For your information: Before repairing the Visual C++ and reinstalling AVG 2011 as requested earlier I had already deleted the AVG10 directory and files and ran AVGremover. I uploaded the requested folders/files and also added the AVG10 folder with logs.

http://www.zshare.net/download/8870088875e78a75/

Something should turn up eventually....

Greetings.

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RE: Installation of AVG failing
by JiriF_AVG AVG Staff / April 6, 2011 9:54 PM PDT

Hello Kaila36,

the provided msinfo revealed that a older Zone Alarm driver and Sandboxie are installed. Please uninstall both these applications completely, restart the computer and try to install AVG using the avg_free_x86_all_2011_1321a3540.exe installation package released today. You may install them again, after AVG is successfully installed, however I strongly recommend installing their most recent versions. You may also try temporarily uninstall/disable Dialer Detect application.

You have also mentioned that AVG10 folder has been deleted before. I assume you meant the C:\Documents and Settings\All Users\Application Data\AVG10\ folder. In the previously provided archive (repair4.7z), there are cache server and AVG log files attached. Where were they gathered from? Their parent folder should have been deleted already, according to your description.

Also, only one AVGremover log has been attached in the provided archive. Running the most recent build of AVGremover utility (avg_remover_stf_x86_2011_1184.exe) should produce two log files: avgremover.log and avgremover_msilog.txt. Please provide us with both these files. (As the issue seems to be caused by broken MSI structures during installation which is handled by specific remover process and logged into the mentioned avgremover_msilog.txt.) The remover may need to finish its run after reboot; if you are presented with a dialogue window asking for running AVG remover after reboot, please confirm it and let it finish all needed tasks.

Thank you.

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Persisting AVG 2011 Installation Problems
by Kaila36 / April 7, 2011 9:44 AM PDT

Uninstalled both ZoneAlarm and Sandboxie. Tried to install AVG with newest off line file. Result is again negative, same error report. I could already tell from the empty installation progress bar that also the new setup file would not lead to a succesfull installation.

The AVG10 logs came from the C:\Documents and Settings\All Users\Application Data\AVG10\ folder as you suspected. I moved the folder to the AVGRepair4 zip folder and therefore it was deleted in this way.

The funny thing with AVGRemover is that no msi_log file is generated, only an old one dated from 1 of April is available. Although I had the correct version of the remover I downloaded it again in a separate folder, just to be sure. Also now only a avgremover.log file was created. I am sending this file together with the old msi_log file to you. I included a cab file of the latest effort to install AVG.

AVGRepair.7z
http://www.zshare.net/download/88743605c2451d22/

This is a real head banger....

Greetings from the Low Country.

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Unable to Reinstall Free AVG as well
by bchristi_21 / April 13, 2011 1:05 PM PDT

Hello AVG Staff,

Like mkatz1488 and Kaila36, I am unable to reinstall AVG Free 2011 on my Windows 7, 64-bit version Sony Vaio. I have tried the full reinstall listed above with no luck. My current error message is as follows:

Severity: Error
Error Code: 0xC0070643
Error Message: General internal error.
Additional Message: Writing config value failed (0xC007045D)
Context: MSI action failed

I have uploaded both the mfa & msi compressed files and the AVG installation log files to a storage service. The links are as follows:

Installation Logs: https://rapidshare.com/files/457325707/AVGInstLog.zip

MFA & MSI: https://rapidshare.com/files/457326208/MFA___MSI.zip

If I need to provide anything else, please let me know. Thank you so much in advance for your assistance! I appreciate all your help.

Best,

bchristi_21

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Re: Unable to reinstall AVG Free as well
by Ondrej_AVG / April 13, 2011 5:07 PM PDT

Hello bchristi_21,

Analysis of provided logs showed the same error message as Kaila36.

I would like to ask you to check your computer with AVG RescueCD (let it update, when asked).
And if the installation error still persists, please provide us with Gmer and Autoruns outputs in an archive (zip file) for closer analysis.

Thank you

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RE: MSI Engine fail
by JiriF_AVG AVG Staff / April 7, 2011 5:33 PM PDT
In reply to: MSI Engine fail

Hello djizzleo902,

analysis of the installation log files revealed that AVG Watchdog cannot be launched. This is often caused by conflicting security software, insufficient hardware resources or an active infection in the system.

1. Please check this AVG Free forum thread for more information about possible conflicting security software and its removal.

2. Then, follow Free forum post #9713 (Windows registry corruption).

3. Make sure that your system meets AVG 2011 HW requirements.

4. If the AVG cannot be still installed, please provide us with an msinfo output and both GMER scan results for analysis.

Thank you.

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RE: Persisting AVG 2011 Installation Problems
by JiriF_AVG AVG Staff / April 7, 2011 5:31 PM PDT

Hello Kaila36,

the provided logs indicated that some of the AVG components may not have been removed properly for some reason. Please proceed as follows:

1. Download and extract the MsiZap.zip archive to C:\AVGtemp folder.

2. Run the command line and launch these commands (as Administrator):

cd C:\avgtemp
msizap TW {6003F12D-6DAF-4C3F-9FFA-F4A721DC6BBF} > avglog.txt
msizap TW {D4E53304-1F6C-4111-9872-1BCD2CF5B642} >> avglog.txt


3. Run the AVG remover once more and try to install AVG again.

4. In case the installation would fail, please provide us with:
- The created C:\avgtemp\avglog.txt file.
- New AVGremover log files.
- The most recent AVG installation log files (there is no need to provide us with older files/whole CAB archive, a pair of the most recent is sufficient).

Thank you.

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AVG 2011 Installation Problems
by Kaila36 / April 8, 2011 8:39 AM PDT

Obviously some Voodoo spell has been cast over this computer.... Again no result.
I am sending you the requested log files. "The most recent AVG installation log files": I am not quite sure whether the ones included are the required ones. Otherwise let me know.

http://www.zshare.net/download/88778208f94fa053/

Have a nice weekend.

Greetings.

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AVG 2011 Installation Problems
by Dusan_AVG / April 10, 2011 12:08 AM PDT

Hello Kaila36,

Please also provide us with latest installation log files (msi* and mfa* files).

Thank you

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Persisting AVG2011 Installation Problems
by Kaila36 / April 10, 2011 8:08 PM PDT
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Installation of AVG 2011 succeeded
by Kaila36 / April 11, 2011 8:37 AM PDT

Hi,

Finally I succeeded in installing AVG 2011. I had the idea all along that some kind of virus or malware prevented AVG 2011 to be installed. After all it was kicked out suddenly which could indicate a virus or other being present. I Googled and found an anti virus program Immunet. After installing Immunet and letting it scan the entire computer it found quite a number of different types of threats. It crunched for a good 14 hours. Today I uninstalled Immunet, ran the AVG Remover etc. and then opened the off line AVG 2011 package. The progress bar remained empty again but to my surprises at the end it reported that the installation was succesfull! Well, well.

I am sending you the installation logs for you information, including the Immunet Quarantine files. These are not real files, so I donot know whether this usefull. It would be interesting to know which file/virus was the culprit, but may be we will never know..... That would be a pity.

AVGRepair8.7z
http://www.zshare.net/download/88894320323f8787/

ProcessMonitor.7z
http://www.zshare.net/download/8889444504721656/

Greetings.

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RE: Installation of AVG 2011 succeeded
by JiriF_AVG AVG Staff / April 13, 2011 4:17 PM PDT

Hello Kaila36,

we are happy to hear that you resolved the issue. Unfortunately, I was not able to download Immunet quarantine. Brief analysis of the provided process monitor log does not show known infection.

Thank you for coming back on forum and letting us know.

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AVG 2011
by Kaila36 / April 13, 2011 10:20 PM PDT

No, the Process Monitor's log was taken from the succesfull installation, so nothing will show up. Just for information. Should only have thought of this before, during all the unsuccessfull installations..... The new edition of AVG 2011 is quite and impressive improvement. Thank you.

Regards and all the best.

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RE
by HEdenfield / October 3, 2011 11:27 AM PDT

I know this is a fairly old post, however, Malwarebytes active protection can cause the MSI Installer error. Just disable it before starting the install and that should fix the problem for some people.

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AVG 2012
by siegelbob / October 18, 2011 9:34 AM PDT
In reply to: RE

True, but the MSI Engine problem won't let you dowload the 2011 version..... Gotche by the BYTES again!!

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AVG 2011 MSI Engine failed to install product- Windows 7
by siegelbob / October 18, 2011 7:10 AM PDT

Interesting that this has been going on forever. I just got off the phone with AVG support with the same problem. First, in order to troubleshoot the problem, they wanted me to sign up for a $129.99, 72 hour support package, or a $199.99, 1 year support package (good for up to 5 service calls). Then they suggested I install MalwareBytes which would eliminate any Malware that is causing the problem. I find that interesting as well since previous posts suggested the user should uninstall MalwareBytes as it conflicts with AVG. I guess thay got us by the BYTES!!

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Re: AVG 2011 MSI Engine failed to install product- Windows 7
by Ondrej_AVG / October 18, 2011 6:01 PM PDT

Hello siegelbob,

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