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Avengers 3D BlueRay not working

by aviscomi / September 27, 2012 10:12 AM PDT

I have a Samsung Model HT-C6930W with the latest firmware and I can not get the Avengers 3D BlueRy disc to play. The regular (non 3d) version plays fine. Please assist.

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Re: Avengers 3D BlueRay not working
by Samsung_HD_Tech Samsung staff / September 28, 2012 12:53 AM PDT

Hi aviscomi,

I'm sorry that you're having problems with this. We've been attempting to replicate the behavior on end, and thus far, we've been unable to. Could you fill-in or correct the following information?

Movie Title: Avengers (3D, Blu-ray)
Retailer where the disc was purchased: ???
SKU/ASIN/UPC: ???

Complete Model Code of Blu-ray Player/Home Theater: HT-C6930W
Firmware Version: 1011.4?
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): ???
How many copies have been tried: ???

I appreciate it! Have a good day!

HD Tech

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Avengers 3D not working
by aviscomi / September 28, 2012 2:32 AM PDT

Movie Title: Avengers (3D, Blu-ray)
Retailer where the disc was purchased: Best Buy
SKU/ASIN/UPC: N/A @ work right now

Complete Model Code of Blu-ray Player/Home Theater: HT-C6930W
Firmware Version: 1011.4?-YES
Describe the behavior when a disc is inserted (e.g., error messages, appearance, time delay): The 3D version starts/loads okay, but just prior to the movie menu it "hangs up" with the Avengers Logo spinning in the center of the screen
How many copies have been tried: 2

Obviously Samsung is aware of this issue because I've been reading about the same issue here and on other forums.

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Re: Avengers 3D not working
by Samsung_HD_Tech Samsung staff / October 1, 2012 5:59 AM PDT

Thanks for all that. Could you add on one detail? Did you buy this in the 4-disc set?

HD Tech

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Re: Avengers 3D BlueRay not working
by aviscomi / October 1, 2012 8:18 AM PDT

Yes I have the 4 disc set

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Re:aviscomi
by Samsung_HD_Tech Samsung staff / October 1, 2012 11:20 PM PDT

Thanks! I'll keep you posted about what I find out!

HD Tech

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Samsung 3d HT-C6930W
by nkrenz / November 23, 2012 10:39 PM PST
In reply to: Re:aviscomi

I cannot play Avengers 3D, Brave 3D, John Carter 3D.

3D worked just fine to start, I played Avatar 3D, Priest 3D, Resident Evil 3D and now I can't play any new releases.

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Re: Samsung 3d HT-C6930W
by Samsung_HD_Tech Samsung staff / November 26, 2012 4:44 AM PST
In reply to: Samsung 3d HT-C6930W

Hi nkrenz,

This issue should have been fixed with a firmware update that was released Oct 4: 1016.2

Please try that and let me know.

HD Tech

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