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Question

Audio output LG 55LA667v

by Punkheebo / June 16, 2013 4:56 AM PDT

I have problem with sound.

I plug 3.5mm plug in and stream netflix/youtube/any internet stream, and the sound is very low.

Normally watch tv and use use headphones as volume 15-25.


With netflix/youtube etc it needs to be 100 and still its very low.

Ay dea what could solve this, since i need to watch netflix etc, with headphones cause people are sleeping in the hoise Happy

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Clarification Request
(NT) Did you try any headphone amplifier?
by R. Proffitt Forum moderator / June 16, 2013 5:05 AM PDT

All Answers

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Answer
I own one of these
by itsdigger / June 16, 2013 5:14 AM PDT
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booster?
by Punkheebo / June 16, 2013 6:42 AM PDT
In reply to: I own one of these

Why would i have to buy a somekind of "Booster" in between....

Because it seems weird that

FROM THE SPEAKERS - Sound is normal
FROM THE AUDIO 3.5mm OUTPUT - Tv/DVD sound is normal

FROM THE AUDIO 3.5mm OUTPUT - Sound is very low when playing NET STREAMING.

Just cant seem to figure out WHY?
Doesn`t anyone else have this similar problem?

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Why? Because of the nanny state laws.
by R. Proffitt Forum moderator / June 16, 2013 6:58 AM PDT
In reply to: booster?

Because of laws meant to protect folk's hearing you are seeing lower and lower milliWatt outputs from MP3 players, phones and more.

That's why.

If you feel the set is defective, why keep it?
Bob

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Is this a serious answer?
by Punkheebo / June 16, 2013 7:12 AM PDT

Come on?

Why does the law not effect the television sound then?

And why if i watch the STREAM using TV-Speakers, the sound is normal.

If i watch movies / series from a hard-drive, the sound is normal.

Is this seriously about something that the tv:s software does not allow you to playback the sound with headphones in Streaming because of some law?

I heard something about HDCP. What is this?

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LG will have to answer this.
by R. Proffitt Forum moderator / June 16, 2013 7:16 AM PDT

I know that Netflix's app does not have to follow the same volume settings as the host TV and this issue has popped up on other Smart TVs.

It seems you are not getting the message that all this stuff is far from perfect and if you find an issue like this and are not willing to fix it yourself with an amp or such then the best thing you can do is return it as defective.

Let's be very clear. This stuff is not perfect.
Bob

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But...
by Punkheebo / June 16, 2013 7:40 AM PDT

But netflix sound and youtube sound ARE THE SAME when using TELEVISION SPEAKERS.

Example:

TV SPEAKERS:

I put my volume to 20.
Watch television, sound is normal.
Start watching netflix
Sound is at same level.

HEADPHONES:

I put my volume to 20.
Watch television, sound is normal.
Start watching netflix
Sound is very very very low.

So why would they follow those rules like that.

"When you use normal speakers, you can put the volume up, but if you use external speakers or headphones, you just cant get the sound out from your television"

I think i just call LG tomorrow and ask them... Grin

-T

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Exactly. It's a product defect and you have a fine reason
by R. Proffitt Forum moderator / June 16, 2013 7:54 AM PDT
In reply to: But...

To let them have it back. Any fix will be just that and why accept a defective product?

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Answer
Me too
by MisterMag00 / June 21, 2013 8:36 AM PDT

I have the exact same problem.

I spoke to LG and they first off lied about it being a faulty application, but I kept pushing and asking questions and finally they told me that the technical team had said that these LG smart TVs are not designed to send sound from smart apps out through the headphone socket (they clearly do send sound, but perhaps not the channels we would like).

I asked if the HDMI(ARC) output was "designed to send sound from smart apps out to external speakers" and they said that "we cannot guarantee that will work either".

So, I went back to the shop where I bought the TV and asked them to test the HMDI output and there was no sound at all - worse than the headphone socket.

With no optical output (on my model), I am afraid we are indeed stuck at that place where you either suck it up and find a way to live with it OR send it back as not fit for purpose and try a Samsung...

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Be sure to test that.
by R. Proffitt Forum moderator / June 21, 2013 9:06 AM PDT
In reply to: Me too

That name was the one I first encountered this issue. And the makers are taking the Dell/other maker out. That is, if you find an issue with the machine they can pin on Microsoft they want to tell you it's not ours to fix.

This is a very interesting area. I disagree they can walk on this because they control if the apps go out and when a bug is found, you (the maker of the TV) don't allow us to replace the app such as we do on Android, Windows, etc. so it's all yours (Baby!)
Bob

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