There is so much malware and spyware that will tap a machine and begin sending, receiving boatloads of data without the owner being much the wiser until the bills hit.
ATT is not liable for such issues so they are not the ones to fume at.
The good news is that moving 6+GB in your 4 hours of use (?) is technically impossible so be sure you maintain your cool and dispute it with that fact at every turn.
Be sure to write a letter to your credit reporting agencies if this goes to collection.
-> And losing your cool will slam the door on any amicable resolution. It's hard for some to do that but it does pay off.
I bought a data connect card from AT&T Wireless last month. I chose the the largest plan available (5GB) and was told by the salesman that each GB would cover over 1000 e-mails. The goal was to use the card one day a week, while I work at home, so this seemed fine (I average about 100 e-mails a day at most, sent and received). At the end of the 1st day, I checked my usage. 10GB already! Yes boys and girls that is TWICE the covered usage in only 1 day. I was ONLY using the internet for connection to Outlook (via VPN) and my company's website for ONE day. Furious, I took the card back to AT&T and expressed my disbelief at the supposed usage. A different sales person said that I could not possibly have used so much data--that it would have been almost impossible to use this amount in one day. Another sales person gave him a half grin, sideways glance and then looked down. I cancelled the account then and there, returned the merchandise, closed the account, and got out of the store before punching this guy (I am usually not a violent person, but his smug response and inability to do anything about the pending usage charges were making me see red!). Fast forward 2 days--I called AT&T--to make sure the account was closed and check the damages--"No ma'am, there are no usage charges on your account. I show you only used about 4 MB of data." Phew. Relief. Issue dropped. Fast forward to today, about a month after the cancellation. I received a bill in the mail for--get this-- $560.51!!! The usage is listed as about 1.5 GB over the allowable 5GB. Which brings me to the reason for my post: WHAT CAN I DO TO GET THIS WRITTEN OFF? 8 hours of very limited use SHOULD NOT have racked up this many MB/GB of usage. About 60 e-mails were sent and received, with no attachments larger than 1MB. I am pissed and ready to file a law suit out of principle. Your thoughts? Advice? Thanks in advance, Michelle