Verizon instead but I was able to load him my old dsl modem and router which I set up for him as a test. The old dsl modem was rock stable but his dsl modem+router (which had its own router) was not.
It took him a few weeks to let it sink in where the issue was and I fear that's true for most of us. At least he could unplug one and use the other while he mulled it over. Eventually he came to the same conclusion it was the DSL modem at fault.
Now the bad news. He spent almost the entire day on the phone with tech support while they tried this or that and finally some tech called the modem bad after 4 hours of phone time.
They replace the modem and then it all worked.
This story has repeated at too many homes across the country.
My ISP is ATT (dsl elite) and the current modem is a Westell (style: mstatea), though I've also used their Motorola that is sold at BestBuy, with a Linksys router (WRT54G). My pc's are both wired and wireless, have WinXPs and Vistas.
For some time now I've had intermittent connection problems. I've contacted ATT on several occasions and some of the responses have been faulty or burn out modems (I've gone through 4 in less than a year), line problems (which they resolved by adding a switch box on the jack that I have my modem connected to), and mysterious power outages that no one seems to experience. But the problem persists, and quite honestly, I'm tired of them telling me it?s a bad modem and just writing the whole thing off (it's not an electricity problem either, I've had the line tested, use surge protectors, and no other devices have suffered). The router doesn't seem to be the problem either since my network itself will remain intact, it will just lose internet connectivity (Linksys was not able to assist with the modem issues). Also, all other setup has remained the same for at least 4 years (wires, location, etc).
The problem presents itself by having the modem reset itself, at random intervals, and it will keep resetting itself for a few minutes, to a couple of days (I try to use these events to contact ATT so they can more clearly see the issue). Sometimes it will just reset so that the DSL light goes red, then does a cycle and goes back to green, with no other affects, other times all the settings info (user name & passwords etc) gets reset to manufacturer defaults. I've bypassed the router and the problem presents itself as well. This problem repeats itself with both types of modems (westell & motorola) and as far as I understand it, their DSL signal only works with their modems, so I don't have many other choices on that matter.
I'm at a loss as to what else I can try to resolve this problem. I've had AT&T for over 10 years and hadn't had any issues prior to this, so I'm hoping to find a solution that doesn't involve changing ISPs.
Thanks for any assistance in this matter.