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Asus U81A CD-drive not recognizing Office 2010 CD

by dbardoul / January 23, 2013 9:01 AM PST

Hello!

My Asus U81A's (laptop) CD-drive is not recognizing my Office 2010 Academic Trial CD. It does not show up in the D: drive on "My Computer." I do not see it anywhere! Help would be greatly appreciated!

Thanks,
-Devon

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All Answers

Best Answer chosen by dbardoul

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Either the CD is bad or you need to clean CD drive
by wpgwpg / January 23, 2013 9:12 AM PST

Have you tried reading the CD in another computer? If another computer can read it, you know the CD is OK and you need to clean your DVD/CD drive with an inexpensive kit you can buy from most places that sell computers. If no other computer can read the disc, then you know you just have to get another disc.

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Sorry, forgot to add that
by dbardoul / January 23, 2013 10:20 AM PST

Sorry. I should've included that I tried the CD in my desktop and it was readable. I also used a game CD in my laptop and it was readable. So it's not the Office CD but the laptop can read other CDs. I am confused X(

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So how about duplicating that CD?
by R. Proffitt Forum moderator / January 23, 2013 10:35 AM PST

When I have bad reads I duplicate the media. And let's be clear that cleaning the lens is good advice and as drives age they lose capability. First a few media (DVD?) will stop. It may no longer boot from CD and as time passes it gets worse. It's one of the reasons I have an USB DVDRW in my kit.
Bob

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Still confused
by dbardoul / January 23, 2013 11:17 AM PST

I do agree cleaning the lens is a good idea. I'm just still confused why it reads other CD/DVDs but not this one.

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Again.
by R. Proffitt Forum moderator / January 23, 2013 1:39 PM PST
In reply to: Still confused

As the laser dims, the error rate goes up. A fresh duplicate and be a quick workaround and put off replacing it for a little longer.

I don't want to duplicate another discussion about these drives.
Bob

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