Laptops forum


Asus notebook - DVD ROM drive starts when I don't want it to

by Chauncy_Gardiner / January 18, 2013 3:34 AM PST

I recently bought an Asus N56V series notebook, running Windows 7 64bit. Something seems to be odd with my DVD ROM drive, which starts whenever:

1) I boot up the notebook, or;
2) I plug in an external USB device such as a memory stick, hard drive or iPod / iPhone (this happens regardless of which USB port I use), or;
3) I open or restore (or sometimes minimise) media programmes such as Windows Media Player or iTunes.

No messages appear on the screen and the DVD Rom drive stops after a couple of seconds. The external drives and programs seem to work ok, although I have had iTunes crash a few times on me lately. I don't know if it is connected in any way.

I wondered at first if this was a BIOS issue, but I have played around with the boot options and it hasn't made a difference.

I also considered that there might be a third party program which is causing this to happen, but through "msconfig.exe" I have disabled all but Microsoft services and it hasn't made a difference either.

The DVD Rom drive works fine by the way, when I need it to. But I want it to stop starting when I don't need it to. I can click it open when I am using the notebook which stops it starting during 2 and 3. But this isn't a very satisfactory solution.

Asus support have recommended I book the notebook in for a repair under warranty, but this is a bit of a nuclear option and will leave me without my notebook for quite a while. Does anybody here have a clue how I might be able to fix this myself?

Finally, I should add that the retailer I bought the notebook from (approved by Asus) upgraded the hard drive upgrade to a SSD for me. I hope this isn't the root of the problem. Do you think this will affect the warranty and Asus' willingness to service this if need be? I still have the original hard drive by the way, and I haven't re-formatted it.

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All Answers

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Same here on other makes.
by R. Proffitt Forum moderator / January 18, 2013 3:39 AM PST

It looks like Windows itself does this. I'm sure you realize that as Windows refreshes it's views of drives it must spin the DVD or optical drive to see if there is media to be read.

Maybe this is a reason to switch OSes?

And let me list what's in the office that does that by make. Samsung, Lenovo, Asus, MSI and of course "Dell."

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Windows is the issue?
by andypalmer33 / January 18, 2013 6:42 AM PST

Yes Bob, I've thought about it being a Windows issue. But my previous HP laptop which also ran Windows 7 (albeit the 32bit version) didn't used to spin the drive. So that's why I'm thinking there's something amiss with my Asus - enough for Asus themselves to recommend returning it for inspection.

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Why not?
by R. Proffitt Forum moderator / January 18, 2013 7:36 AM PST
In reply to: Windows is the issue?

The view I have is across quite a few machines. But be sure you have all the tracking numbers and more. A HP I returned to HP came back in worse shape. It was only 3 months old and 6 months later HP still had not corrected it. That is, before it worked but had what turned out to be an uncorrectable by HP design bug in the BIOS. The office lost a laptop and HP earned a black mark in my book.

Remember I see this on other laptops. Be sure you feel it's worth the pain and be aware I have doubts they'll fix it.


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Probably not worth the hassle then
by andypalmer33 / January 19, 2013 2:18 AM PST
In reply to: Why not?

So what I understand from you Bob is that, in your experience, the issue of the DVD drive engaging occurs accross a number of manufacturers and that returing the notebook is possibly more trouble than it is worth. In that case, as long as it isn't harming my drive, I think I'll live with it.

I actually have a Windows 8 upgrade and I'm waiting a few more months to install. Maybe that will correct this.


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