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Asus Battery Problems

by Steve16 / December 26, 2009 9:15 AM PST

Right away when I got my Asus UL30A laptop, I put the battery in its hinges and automatically it was loose. Everything is locked. I know this is a re-occurring problem with these models but is there any way to fix this?

I called the online retailer I bought it from and they are probably going to give me a new one. Will the new one have the same problem? Or should I just get a refund?

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My vote.
by R. Proffitt Forum moderator / December 26, 2009 11:19 AM PST
In reply to: Asus Battery Problems

Let them try to fix it once and then if they fail, start the RMA.

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by Steve16 / December 26, 2009 11:42 AM PST
In reply to: My vote.

As it is an online retailer, the only way they repair these things they said that I would have to submit an RMA request first. The online retailer I refer to is A request has been submitted once I spoke to them and it has been almost five days since. I will be giving them a call come Monday as this is taking way too long.

Is there a way to fix this or are all these UL30A made the same so I will be having the same problems on a new one once it arrives?

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RMA number 2?
by R. Proffitt Forum moderator / December 26, 2009 10:04 PM PST
In reply to: RMA...

What is way too long? If there is no tracking number for the shipment, then it has been too long. I wonder about those that write about too long when some item was shipped and it's not up to the maker/supplier but UPS or Fedex.

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RMA Request
by Steve16 / December 27, 2009 9:56 AM PST
In reply to: RMA number 2?

The RMA request has been sent to the online retailer that I first purchased the laptop from. I sent this request as they have to follow up and hand e-mail me back a specific. Once that number has been given to me then I can go ahead and ship it back to them.

Do you think that it is worth getting a new one? or should I just ask for my money back given this problem?

If so, I was looking in to the new DELL Vostro V16?

What do you think I should do?

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Only 2 days and
by R. Proffitt Forum moderator / December 27, 2009 10:29 PM PST
In reply to: RMA Request

This is during Christmas means I won't slam this maker on this one.

Sorry but I can't come down hard on them yet. If you were having this issue during a normal time of the year and you submitted it say Monday and it was Friday without global issues of hurricanes, holidays or such then I'd say they were a company you need to get away from.

I can't say that yet.

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