Laptops forum


Are my graphic cards dead or can I have hope ?

by flows69 / December 5, 2012 5:34 AM PST


I have a problem with my Alienware M17X-R2 laptop. When I moved to my new place, I tried to plug it, as I did before, via HDMI to my TV. After a few minutes, the screen blacked out and slowly turned white. I tried to restart it without the HDMI cable plugged in. One of my two graphic cards appeared to be malfunctioning. I succeeded in making a full back up of my data and tried to re install Window entirely. Even thought I strongly suspect a hardware problem, I gave it a try in case a driver was causing the problem. At the end of the Window installation, when Window starts shifting from using the integrated graphic card to the two HD graphic cards the screen just blacks out and windows does not boot at all.

Would you have an idea of what could be causing the problem ? If yes, would you have an estimate of the cost of the repair ?

Here are the specs of my machine:
Machine name: FLORENT-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.101026-1503)
Language: English (Regional Setting: English)
System Manufacturer: Alienware System Model: M17x BIOS: Ver A01 1.00 Processor: Intel(R) Core(TM) i7 CPU Q 820 @ 1.73GHz (8 CPUs), ~1.7GHz Memory: 8192MB RAM Available OS Memory: 8180MB RAM
Video: 2 Mobility Radeon 5870
Page File: 3622MB used, 12736MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10

Thank you very much for your time and help,

Florent JANIN

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All Answers

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Last time around about 500ish bucks.
by R. Proffitt Forum moderator / December 5, 2012 7:29 AM PST

That's for a factory repair. But can I ask why all that OS detail? I only see that when folk are not using the stock OS or worse.

Try it with the factory restored image.

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Well some alienware
by orlbuckeye / December 6, 2012 9:01 PM PST

laptops the graphics card is removable and you can replace just the graphics card. Most laptops the graphics card is part of the motherboard.

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