This story is no surprise to me. Having used Aplus and seeing how the company works, it's no surprise. This company is family-run, by unscrupulous Bulgarians who have emigrated to the US. While the techncial operation is partially in the US, all customer support and other admin functions happen in Sofia, Bulgaria.
While there is no regard for honesty or US laws in the company, Aplus is equally exploitive of workers in Bulgaria. THe amount of hours that people work there for as little as $200/month is shocking. In addition, it's customer be damned all around. Stay away from them unless you don't care about your web site or your business. Their "money-back guarantee" is anything but that. Not only do they not honor their own claims, but they refuse to prorate for unused service.
I had a hosting plan for months with them. All of a sudden, with no change in my web site, Aplus started trying to extort money from me. They claimed that my site was using too many "CPU minutes". My bandwidth and disk space usage, which is all that you are privy to before signing up, were at 2% of allowed max. So, they send me a letter stating that I have to upgrade and pay more or they will shut my site down in ONE WEEK. So, I call Bulgaria and talk to a customer service rep, and we agree to let me go to a higher plan, but not the reconmmended plan in the email.
So, I upgrade, am immediately charged $35, and think everything's fine. 2 days later, the site is shut down with no notice of any kind. I call, and they say "well we sent the email, too bad what the customer service rep said." You must upgrade again!! So they collected my money, then shut down the site anyway, then made me pay more again to turn it back on. But wait, it gets better. Now the site is back on, and one week alter, I get ANOTHER email, saying I have to upgrade to a Dedicated server for another $60 per month or they will shut me down in a week. Talk about extortion!!
So, when I upgraded the first two times, I was assured the the 30-day money back guarantee shown on the site would be honored if I cancelled within the 30-days. So, after the last letter, I moved to a nice web host, asmallorange.com and cancel Aplus. Lo and behold, they say no money-back guarantee and no prorate for the unused service (3 months worth) even though I was on the new plan for ONE WEEK!!
Stay away, don't think about using Aplus, don't do business with them, don't work for them, run the other way, and don't turn your back when you run, or they'll pick your pocket. Me, I'm going to dispute the charges on my Platinum Card...