Forum Announcement

Welcome to the new CNET Forums! Please don't panic. You are not in the Twilight Zone, you are experiencing the new CNET forums platform! Please click here to read the details. Thanks!!

Browsers, E-mail, & Web Apps

Question

AOL.com/Chrome, can't open an e-mail

by paragonwp / December 2, 2012 10:37 AM PST

In the last 2-3 weeks, intermittently when using AOL.com to view my e-mail, everything looks good until I click on an e-mail to open it. It goes to the next screen that you would expect, but nothing appears. Where the e-mail would be, it's blank. At that point I can't open any e-mails--I have to reload and go to Old Mail to save "as new: whatever I had tried to open. If I close Chrome and start again, the problem persists. Eventually, it will start to behave properly again, but I don't know what triggers that. Any suggestions?

I don't have any trouble accessing my e-mail account, just opening the e-mails. I use Windows 7.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: AOL.com/Chrome, can't open an e-mail
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: AOL.com/Chrome, can't open an e-mail
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Answer
Chrome?
by R. Proffitt Forum moderator / December 4, 2012 12:30 AM PST

Did you try other browsers? And it would be up to AOL to test their stuff with Chrome.

That is, why would you think anything is wrong with your PC?
Bob

Collapse -
Answer
AOL has it's own interface & there's Firefox too.
by wpgwpg / December 4, 2012 12:38 AM PST

AOL has always had its own different way of doing things. They have their own software for accessing them if you want to use it, as Bob points out, there's IE, and you could also try Firefox.

Good luck.

Collapse -
AOL.com e-mail and Chrome
by paragonwp / December 4, 2012 1:18 PM PST

I used AOL software ever since they began, but stopped using it for the most part two years ago because it takes up way too much RAM. Same with IE. My old computer just couldn't handle them anymore. I have a new computer now, but got used to the Chrome/AOL.com combo and prefer it. I've never had any problem accessing my e-mail through AOL.com via Chrome until the last few weeks. So I figure something has changed with either Chrome or AOL.com. If it doesn't improve, I'll give Firefox a try.

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

Tech Tip

Tired of your tricky Wi-Fi password?

Stop trying to memorize a complicated sequence of numbers and letters. Learn how to change the default password.