Sadly HP lost me as they broke my HP laptop in repair. I found an issue, spent 8+ hours on the phone and they took it in. Got it back and it would lock up in 5 minutes. Not acceptable so I thought no big deal until HP told me "we've done all we can."
This at 3 months into a 1 year warranty. 9 months later a HP social rep noticed me telling this story but HP can't fix it now since after all those calls, surveys and more I still had a dead laptop.
The message was clear so I gave it away and moved on. I figured they would have to deal with this story for a few years.
Just wanted to know if anyone else has/is having so many issues (hardware mainly) with the Pavilion dv7-6154nr or did I just get a lemon? dv7 was purchased in July 2011 and has had ongoing hardware issues. I have had to send it back to HP for repairs. They supposedly replaced the motherboard and WLAN. When I got the computer back there was EXTENSIVE physical damage. The keyboard was "bubbled" up, when I went to put the battery in I noticed the chassis was melted at the points of contact, battery voltage was wrong, the screws on bottom of computer were completely loose, speaker was visibly out of alignment, and there were huge scratches on both top and bottom of computer. Needless to say I was dumbfounded. Have called HP to let them know and am expecting a call back from complaint dept. Thought I might get a few "reviews" or opinions from fellow dv7 owners.