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Anyone else having issues with the Pavilion dv7-6154nr?

by StarKateMC / June 30, 2012 11:52 AM PDT

Just wanted to know if anyone else has/is having so many issues (hardware mainly) with the Pavilion dv7-6154nr or did I just get a lemon? dv7 was purchased in July 2011 and has had ongoing hardware issues. I have had to send it back to HP for repairs. They supposedly replaced the motherboard and WLAN. When I got the computer back there was EXTENSIVE physical damage. The keyboard was "bubbled" up, when I went to put the battery in I noticed the chassis was melted at the points of contact, battery voltage was wrong, the screws on bottom of computer were completely loose, speaker was visibly out of alignment, and there were huge scratches on both top and bottom of computer. Needless to say I was dumbfounded. Have called HP to let them know and am expecting a call back from complaint dept. Thought I might get a few "reviews" or opinions from fellow dv7 owners.

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Not a dv7 but another model.
by R. Proffitt Forum moderator / June 30, 2012 12:02 PM PDT

Sadly HP lost me as they broke my HP laptop in repair. I found an issue, spent 8+ hours on the phone and they took it in. Got it back and it would lock up in 5 minutes. Not acceptable so I thought no big deal until HP told me "we've done all we can."

This at 3 months into a 1 year warranty. 9 months later a HP social rep noticed me telling this story but HP can't fix it now since after all those calls, surveys and more I still had a dead laptop.

The message was clear so I gave it away and moved on. I figured they would have to deal with this story for a few years.

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Losing my sense of loyalty..so disappointing.
by StarKateMC / June 30, 2012 1:05 PM PDT

I have been a loyal HP customer for many years. In fact, I have only ever owned HP computers. In the past year, and as recent as 2 weeks ago, I have purchased 3 Pavilion notebooks. Bought my husband's dv7 in 07/11, my dv6 in 08/11 and my son's dv7 (a slightly different version than my husband's) 2 weeks ago. I am currently considering returning my son's dv7 after this catastrophe with the repair damage to the other dv7. He is starting his first year of college in August and computer was a graduation gift. I do not want to send him off with a computer that has the potential to cause quite a headache. It goes without saying, he will have more important things to be focused on than a computer. Then there is the idea that he could be in the middle of writing some important paper or other school work and the computer crashes or whatever the issue may be, and he loses his data. That idea, of causing added pressure, in my son's first year of college does not sit well with me. So, do I err on the side of caution and return the dv7 and purchase a laptop made by another company?
And I have always considered HP's reputation superior to most.... now, not so much. I simply could not be more disappointed.

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