You can ask them what their bench/diagnostic charge is to this point, pay that and pick up your laptop. You can probably find a diagnostic utility for your hard drive from the manufacturer's web site (probably what the Geek Squad uses) and test the drive yourself. You can download the various free malware packages and run these yourself. That pop-up should be easy enough to resolve yourself. Tracking cookies and suspected tracking cookies aren't necessarily threats but they sound suspicious. One way to avoid these is use other than IE. Use FF and set it up to remove cookies upon exit or add trusted sites as you wish to keep those cookies that are useful for you...such as those that remember you as a registered user, your banking institution etc.
Yes, the unaware can be taken advantage of and can't prove one way or another that a vendor is being completely honest. "Caveat Emptor" ( buyer, beware) is nothing new.
About a week ago I noticed some weird pop-ups on my desktop screen saying that I should download some new software to get rid of the hundreds of viruses I had.
..... I became skeptical of it because for one if I had that many viruses I don't think my computer would be running at all.. and since when does your computer's desktop get pop-ups when not hooked up to the internet?
I took my laptop into Geek Squad and explained I was pretty sure I had a Trojan Virus or something. They confirmed this as well as a few tracking cookies.
Just getting rid of these things was going to cost 199$ so I thought what the hell I need new software to protect my laptop too, so I bought their recommended software for protection against viruses and adware/spyware. So I ended up leaving that day with 300$ less.. and they said since it was a simple and easy job it'd be done in 2-3 days.
... WELL, one week later they called and said my hard drive was defective. How is this possible? I've had this laptop for two years, it's always worked perfectly except for one virus and now conviently for them my hard drive is defective. "How is it defective?" I asked. The "agent" told me that "it just happens sometimes" and there's really "no reason" it just happens eventually. Yeah, okay. I can believe that eventually a laptop's hard drive is going to die and go to a better place, but WOW! How conveinent that it stopped working while with them! And not only that, but that I would need to pay them another 200$ to install a hard drive and back up my files, AND pay for another hard drive.
What the hell is going on? 500$ for a freaking virus? I'm not believing this at all. And I've just read all these horror stories and heard others one from people that they don't even work on the computers at all. They're just pre-college kids wanting to earn a buck and there's no training required to be in geek squad...
Someone please tell me if this sounds bad..