Windows Legacy OS forum

Question

All USB ports disabled when Windows XP loads

by yourkid0720 / December 31, 2012 3:49 AM PST

When I start up the computer I am able to use the mouse and keboard to enter Bios, however once windows xp loads the usb ports are disabled. The major issue is that i have no sp2 ports so I have no alternative for my mouse and keyboard. I am unable to do anything outside of BIOS. I tried restoring and entering in Safe Mode but I'm still not getting anywhere. Please Help!

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All Answers

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Answer
TRUE!
by R. Proffitt Forum moderator / December 31, 2012 3:56 AM PST

I've seen this due to driver issues as well as virus infections. Given that it never worked (you didn't reveal much) I just try installing the motherboard chipset drivers in safe mode or start over.
Bob

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USB
by yourkid0720 / December 31, 2012 3:59 AM PST
In reply to: TRUE!

The computer had been working fine before. The only recent things done to it was that Norton 360 was downloaded. It's my father in laws computer so I dont know if he accidently downloaded a virus or something. Problem is i'm unable to do anything in windows since my mouse and keyboard don't work.

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I've encountered this before.
by R. Proffitt Forum moderator / December 31, 2012 4:06 AM PST
In reply to: USB

And if we can't find the cause we usually start over. I can't tell you much more given no make/model or details.

A long time ago we ran into this as folk installed a defective logitech mouse/keyboard driver. But the owners usually would tell us they did that. Recovery was far beyond most folk so even if it's that, we reload the OS today as no one will pay for the 2 hours of work as well as few have the required XP CD.

I forgot to mention trying the BIOS Legacy USB setting but again, it may not apply and I can't tell given the slim details on the PC.
Bob

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USB
by yourkid0720 / December 31, 2012 4:09 AM PST

I'll have to run over to his place and get more details on the computer. Sorry. I'm not that knowledgable about computers so I might have not used some of the correct terminology. If i reload the OS, will he lose everything on the computer?

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Most of the time? Yes.
by R. Proffitt Forum moderator / December 31, 2012 4:16 AM PST
In reply to: USB
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