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Question

Acer Z5610, Touch Screen Not Working

by westyuk1 / January 6, 2013 5:57 AM PST

I inherited an Acer Z5610 from a relative who never used the touch screen. When I got it, it didnt work so I simply performed a shift + F10 factory reinstall of Windows 7 Home from boot. That completed successfully and after updating windows, everything appears to be in order, except the touch screen.

Device manager doesn't show anything resemling a driver for the touch screen but the monitor drive is using the Generic PnP Microsoft one. There's only one item with an exclamation in the USB Controllers section at the very bottom. It just states unknown device, Port#0001,Hub#0005. I'm assuming that's unrelated

The acer support page shows no drivers have been released for years and mine is fully up to date. There are no specific drivers related to touch?

Launching Windows touch pack brings
"Multitouch hardware is not available on your computer"

As I've not used a touch screen before I've no idea what to look for. Just wanted to make sure I haven't missed anything until I declare the hardware at fault.

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All Answers

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Answer
Multitouch was rare years ago.
by R. Proffitt Forum moderator / January 6, 2013 8:24 AM PST
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.,
by westyuk1 / January 6, 2013 10:23 AM PST

Thanks, I did perform a factory reset so that I assumed would take it back to OOBE mode. The updater finds no software to update.

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There is that Acer update app.
by R. Proffitt Forum moderator / January 6, 2013 12:23 PM PST
In reply to: .,

Install that and see if it sorts it out. If not then call them and order restore media.
Bob

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I have a similar issue
by ac1818 / January 9, 2013 4:43 PM PST

I also experienced the same problem with the same model Acer all-in-one and I have a similar message with "Unknown device' in device manager saying 'the device cannot start".
Please advise if you fix the issue.

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In this case, ignore it.
by R. Proffitt Forum moderator / January 10, 2013 3:11 AM PST
In reply to: I have a similar issue

You will encounter folk that find such in device manager and spend months working on it. But unless I find something that doesn't work, I ignore those things.
Bob

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True. I agree with you, But
by ac1818 / January 10, 2013 5:07 PM PST

Sometimes it relates to hardware that is not actually working. At this point I am suspecting the touch screen to relate to the device manager error.
If its not, I hope I can figure it out?

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At Acer.
by R. Proffitt Forum moderator / January 11, 2013 1:37 AM PST

You've used their restore media and process. Ran their Acer update app and it's still dead. Next stop is Acer.com to find how to arrange for service.
Bob

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