Laptops forum


Acer Z5610, Touch Screen Not Working

by westyuk1 / January 6, 2013 5:57 AM PST

I inherited an Acer Z5610 from a relative who never used the touch screen. When I got it, it didnt work so I simply performed a shift + F10 factory reinstall of Windows 7 Home from boot. That completed successfully and after updating windows, everything appears to be in order, except the touch screen.

Device manager doesn't show anything resemling a driver for the touch screen but the monitor drive is using the Generic PnP Microsoft one. There's only one item with an exclamation in the USB Controllers section at the very bottom. It just states unknown device, Port#0001,Hub#0005. I'm assuming that's unrelated

The acer support page shows no drivers have been released for years and mine is fully up to date. There are no specific drivers related to touch?

Launching Windows touch pack brings
"Multitouch hardware is not available on your computer"

As I've not used a touch screen before I've no idea what to look for. Just wanted to make sure I haven't missed anything until I declare the hardware at fault.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Acer Z5610, Touch Screen Not Working
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Acer Z5610, Touch Screen Not Working
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Multitouch was rare years ago.
by R. Proffitt Forum moderator / January 6, 2013 8:24 AM PST
Collapse -
by westyuk1 / January 6, 2013 10:23 AM PST

Thanks, I did perform a factory reset so that I assumed would take it back to OOBE mode. The updater finds no software to update.

Collapse -
There is that Acer update app.
by R. Proffitt Forum moderator / January 6, 2013 12:23 PM PST
In reply to: .,

Install that and see if it sorts it out. If not then call them and order restore media.

Collapse -
I have a similar issue
by ac1818 / January 9, 2013 4:43 PM PST

I also experienced the same problem with the same model Acer all-in-one and I have a similar message with "Unknown device' in device manager saying 'the device cannot start".
Please advise if you fix the issue.

Collapse -
In this case, ignore it.
by R. Proffitt Forum moderator / January 10, 2013 3:11 AM PST
In reply to: I have a similar issue

You will encounter folk that find such in device manager and spend months working on it. But unless I find something that doesn't work, I ignore those things.

Collapse -
True. I agree with you, But
by ac1818 / January 10, 2013 5:07 PM PST

Sometimes it relates to hardware that is not actually working. At this point I am suspecting the touch screen to relate to the device manager error.
If its not, I hope I can figure it out?

Collapse -
At Acer.
by R. Proffitt Forum moderator / January 11, 2013 1:37 AM PST

You've used their restore media and process. Ran their Acer update app and it's still dead. Next stop is to find how to arrange for service.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

Coming soon

Get behind the wheel with Roadshow

Love cars? Climb into the driver's seat for the latest videos, reviews, shopping advice and picks by our editors delivered to your inbox every week.