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Question

Acer Laptop - Dog Pee'd on it

by GWMPM1978 / May 24, 2013 8:52 AM PDT

Hi Guys,
I have my Sisters Acer V3-771G laptop here which her Dog Pee'd on. We took it all apart and cleaned it with alcohol swabs then put all the parts in Rice for three days. Put the laptop back together but it when you go to load it up it gets stuck on starting windows screen with Windows logo. I took the hard drive out and put it in my Daughters old Compaq laptop and it loads up with no problems. So then I put the Hard Drive from the Compaq into the Acer and it also loads up with no problems. Does not make any sense to me. So next step I took was to put the acer harddrive back into the acer laptop and performed a System Restore back to Factory Settings. That loaded up fine so I started to put all her files back onto it. Turned the laptop off and took it home as I had done this at my parents house. When I got home went to turn the laptop back on again and it has the same problem where it only boots up to starting windows screen and gets stuck there. Please can anyone help with a solution to this problem ?
Thanks in advance.

Regards,
George McMahon.

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Clarification Request
(NT) Are you saying the problem goes away with other drives?
by R. Proffitt Forum moderator / May 24, 2013 9:37 AM PDT
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Reply
by GWMPM1978 / May 24, 2013 10:08 AM PDT

Yes when I put a different hard drive into the same laptop the dog pee'd on it loads up fine straight away. The OS is Windows 7 by the way if needed to know.

Regards,
George McMahon.

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Cheap fix? Go with what works!
by R. Proffitt Forum moderator / May 24, 2013 12:00 PM PDT
In reply to: Reply

It does not matter that the drive works in other PCs. This one has issues with that drive so put in a drive that works and count each day as a bonus.
Bob

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Fair Call
by GWMPM1978 / May 25, 2013 1:01 AM PDT

That's a Fair Call and I will do that. Just thought someone may have an answer as it just doesn't make any sense to me at all. Thank you for your replies Bob. Appreciate it very much.
Regards,
George McMahon.

All Answers

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Answer
More cleaning required
by mjd420nova / May 25, 2013 5:06 AM PDT

This unit is in need of a through cleaning and the person cleaning must wear a mask. You need to completely dissassemble the unit, and wash all parts with a soft bristle acid brush, clear water with a detergent (simple green 40 to 1) in s pray bottle. A spray bottle of fresh/clean water to rinse. Position each part and scrub top to bottom, rinsing often. Finally wash with a non-residue electronic cleaner. Use the pinpoint tube to insure the underside of each chip and around all surface mount devices. The OS failure to load on that hardware and an apparent stop or halt of loading is caused by another hardware fault that the OS sees and can sometimes take 10 minutes to eventually assign an error code and send it to the display. You could wait to get the code and sometimes they just time out and lock. Dog urine is known to crystalize when dried and needs plenty of fresh water to rinse it clean. it doesn't take a lot of leakage to cause a fault.

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Thank you
by GWMPM1978 / May 29, 2013 11:46 AM PDT
In reply to: More cleaning required

Thank you very much for your response appreciate it. Could you please confirm if by clear water you demineralised water ? You saying I clean every little part including all electrical components with the water and detergent.

Regards,
George McMahon.

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Clear/clean water
by mjd420nova / May 31, 2013 12:35 PM PDT
In reply to: Thank you

No need for demineralized/deionized water, the wash with the non-residue electronic cleaner will clear all away. Let air dry, never compressed air. Some canned air is okay but the can must be kept vertical of the propellant will come out and deposit on the item being cleaned. A simple fan will suffice for drying.

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Answer
Bad hard drive
by wood53 / May 31, 2013 10:15 AM PDT

Sounds like you have a problem with the hard drive. It could be just a bad block or two, which you could fix by re-formatting the drive and then reload Windows. Or it could be a lot more serious and you would have to replace the hard drive. Depending on the manufacturer of the drive, most have diagnostic programs that you can run that will tell you how bad it is and if it needs to be be replaced.

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