The hard drive was failing and they had to try many times.
I have an Acer happy one netbook and have sold it and the courier is collecting tomorrow.
I have performed a factory reset to clear everything from it but it has been resetting for approx 3 hours.
It is now stuck saying "installing Sysprep - Factory Mode" and is stuck at stage 59 of 59.
Any ideas what I can do? Or is it normal to take this long?
Time is of the essence here
Thanks in advance.