It turned out the DVDRW drive had failed. Or rather was getting too old for the restore to work. Fortunately the old trick of duplicating the restore DVDs to fresh DVDs worked and we were able to restore without replacing the old DVDRW drive.
So yup, it happens. It can cause many owners a lot of lost time if they don't know the old trick or to replace parts. Some will not replace the drive so you have to let them think about it. Hope they don't go from shop to shop racking up bills more than the old drive or what other part that failed.
In closing I also find this to happen when the laptop never was cleaned. Yes not only the CD/DVD LENS but the rest of the machine as noted at http://forums.cnet.com/5208-19681_102-0.html?messageID=3196452&tag=forums06;posts#3196452
Hope the duplicates work and cleaning helps.
I am looking for some help on a problem with my laptop it is an Acer Aspire 5720 with Vista Home Premium 32bit.
Basically I had some problems with the laptop freezing up, often at the end of a scan(macafee) and also it found some malware or something like that, like one file, which I believe was from one of those stupid toolbars that appear when you install something.
The only solution was to format the computer....as it says in the instructions, it has its own built in recovery system so no need to get any discs, none came with it anyway.
On stage 12/13 of recovery, it just stayed on my screen like forever, I just left the laptop on overnight and didn't touch or install anything, next day it was still the same so I figured its stuck on this last stage.
I have tried to format again twice, no luck, at the moment I have turned it off in startup (out of sight out of mind)but when it isn't turned off, it loads up on my screen over everything every time I log on as a long blue bar in the lower part of my screen.
I believe its some sort of driver error after the format, I cant install a printer to the laptop and a few other random things.....Does anyone have a clue of how I can fix this? Laptop was out of warranty when this 1st happened.
Any help would be most welcomed