Laptops forum

Question

Acer Aspire 7739 screen prolems

by williesmith2008 / July 22, 2013 11:20 AM PDT

I was brought this laptop and told that an infant stepped on it.

On boot-up, the screen show colored vertical and horizontal cross hatch lines and will not go past the ACER splash. I am hoping for some suggestions. I do have a Youtube video of me booting it up at http://youtu.be/3vkhieb0nDk

Please check it out and tell me what you think. I am sure I will have to break it down. I am open for things to check once I get that far.

Thank you
Willie Smith

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Clarification Request
That's a series.
by R. Proffitt Forum moderator / July 22, 2013 11:26 AM PDT

If it's one of the series with GMA graphics ask the owner if they changed the RAM.

If not, my bet is it's another mainboard. Details are missing as this is a series so I'll write you as the tech would check that the heatsinks are still on tight.
Bob

All Answers

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Answer
checking
by williesmith2008 / July 22, 2013 11:21 AM PDT

checking

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Answer
More Details
by williesmith2008 / July 22, 2013 6:37 PM PDT

From the stickers on the back of the laptop:
Acer Aspire: 7739
Model: AIC70
MFG Date: 2011/07/02 Aspire 7739Z-4605

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Try.
by R. Proffitt Forum moderator / July 23, 2013 1:30 AM PDT
In reply to: More Details

OK, ask the owner if they upgraded the ram and if so, go back to stock or just one stick.

Also ask about the last time they used the canned air. If they ask what is canned air or didn't do the work every few months then give an estimate for a new mainboard.

If they balk at that, offer a cleaning and heatsink compound replacement with no warranty or refund for the work. It might help but might not.
Bob

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