Samsung forum


55 inch LED 6300 Samsung

by Steve45013 / March 23, 2013 5:49 AM PDT

I have a Samsung LED less than 3 Years old. Recently it started turning off intermittently after about a half of an hour. It would happen when commercials came on or when we changed channels. We thought it was the converter box so we had TWC change put the box. The tech determined it was the fault of the TV. In checking on the net it sure seems this an inherent problem with the Samsung TVs. Any help available? We are looking to get a 70 inch for our lower level, but will not even consider Samsung if this is what we can expect. We are also looking to buy a summer home in Ft. Collins that we need to furnish.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: 55 inch LED 6300 Samsung
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: 55 inch LED 6300 Samsung
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Try the usual.
by R. Proffitt Forum moderator / March 23, 2013 6:04 AM PDT

Use canned air to dust out the vents and be sure it's not in some enclosure as heat can build up.

Always call it in so the makers can check on recalls and service bulletins.

Collapse -
Re: 55 inch LED 6300 Samsung
by Samsung_HD_Tech Samsung staff / March 25, 2013 6:38 AM PDT

Hi Steve45013,

Sorry to hear about this. I'd like to clarify something: you said this happens intermittently after about 30 minutes, and it would only happen on a channel change or a commercial. Can you define the behavior any more tightly for me? I ask because the behavior of the time span would suggest that it's overheating, but the other information about a channel change would indicate that it's related to an input drop. The commercial should nothing to do with it because there's no special signal transmitted for a commercial. So is there something else you could add here to help tie it to one of these two options?

HD Tech

Collapse -
Samsung 55inchLED
by Steve45013 / March 28, 2013 10:09 AM PDT

Nothing more to add.....tried cleaning out all vents in case of blockage. The thing about overheating, nothing has changed in the mounting or positioning of TV. If it is overheating it has nothing to do with change of environment. We have an extended warranty so called GEEK Squad and when I explained circumstance, the CS rep immediately said he thinks he knows what the problem and ordered the part. I asked him if this was a common problem he gave me the distinct impression that he was VERY familiar with this problem, which leads me to think it is quite common.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

Smart Home Help

Light bulbs you shouldn't buy

There are plenty of dimmable LED light bulbs, but make sure you don't buy the ones that flicker when you dial them down.