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Question

2014 AVG AntiVirus Free- General Error....

by sh00ter12 / September 22, 2013 2:00 AM PDT

I just installed 2014 AVG AntiVirus Free on 9/22/13. The first alert I got was "You are not fully protected!". Under computer, it notify's me that the "Database is outdated". When I attempt to update, I get the pop-up in the lower right hand corner of my screen notifying me of a "General Error".

I am using a Dell Inspirion 1545 (4 years old). I have Windows Vista Home Premium (64-bit operating system).

Please let me know if you can support. Please let me know if you need more information from me to help resolve.

Thanks!

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All Answers

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Answer
I've installed AVG 2014 on a couple of PCs
by wpgwpg / September 22, 2013 2:09 AM PDT

I always get that "you're not fully protected" message when upgrading, but haven't seen the "general error" one with the 2014 version. Sometimes the server is busy or temporarily inaccessible and you can get a similar message, so I'd keep trying. One thing I'd try would be to download MalwareBytes (MBAM), get it up to date, then boot to Safe Mode and let it do a full scan to be sure you haven't picked up some kind of malware.
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Good luck.

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Re. You are not fully protected
by Jan_AVG AVG Staff / September 23, 2013 9:49 PM PDT

Hi wpgwpg,

It's a standard procedure after the update because components which were updated are restarting therefore you may receive the "You are not fully protected" error message for a few moment. The same applies for computer boot when components are loading.

Thanks,

Jan

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Still have warning
by SUPERBWON / December 1, 2013 3:49 AM PST

After usung AVG for over 5 yrs I know how to use its settings just fine. The web browsing has always done nothing but slow my pc down so I just disable it. Always have!
Then I go to "advance settings" section click "ignore error" on the list. Then check off "web browsing" to turn error messages off. This has always worked fine. Not on the 2014 free AVG. This "error" message will not shut off. Its been stuck on for about 10 days. Whatever they changed it needs to be changed back because it was working fine last yrs program....

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Answer
Remove all it's previous instances
by rozermartin / December 27, 2013 4:43 PM PST

Just remove all of it's instances once and then only the update would work good without such errors.

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