If the documents are linked, etc. Try this. Open the document you can see in that account. Now save it as RTF and open the RTF where you need it.
Also worth noting that I found very odd things going on in 2003 if the Office SP3 was not installed.
When opening 2003 word documents in word 2010 they show up blank. The document does show up in print preview though. I think it has to do with the persons profile because when I log into the machine I am able to see the docs. If I rebuild the persons profile in windows it works for a few days then start showing up blank again.
windows 7 machine on a domain
office 2010 pro
Any help is greatly appreciated!